Senior Business Systems Analyst

dentsu Austria

. Own solution requirements gathering working with Merkle and client stakeholders.

Posted 4/21/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own solution requirements gathering working with Merkle and client stakeholders.
Rationalize data, business and process requirements and translate all the inputs into functional design.
Ensure that Merkle best practices, frameworks and recommendations are deployed to assist the client make sound decision
Own data analysis to ensure that business and functional requirements can be met.
Understand the contracts and provide guidance in areas of scope management and client expectations management,
Assist with solution testing utilizing business validation techniques
Lead solution user acceptance testing
Contribute to the development of Merkle reusable assets, frameworks and best practices
Mentor team members

Requirements

What you’ll need

6+ years of technology implementation experience in the field of customer data management and marketing technology
6+ years’ experience documenting requirements for the purposes of scope management, design, development and testing enablement through traceability
4+ years’ experience working with various methodologies including Agile
Knowledge of customer data integration and identity management concepts
Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations].
Hands on experience with data analysis, complex data transformations
Experience with user acceptance testing
SQL skills
Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
Effective presentation skills
Demonstrated critical thinking, problem solving, planning and organizational skills
Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
Ability to interact with senior level resources effectively and confidently, both internally and with the client to ensure desired outcomes

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer data managementmarketing technologyrequirements documentationAgile methodologycustomer data integrationidentity managementrelational designdata analysiscomplex data transformationsSQL

Soft Skills

customer service orientationclient managementeffective communicationpresentation skillscritical thinkingproblem solvingplanningorganizational skillsadaptabilitystress management