dentsu Austria

Senior CRM & Loyalty Engineer

dentsu Austria

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Job Level

Senior

Tech Stack

SOAPTableau

About the role

  • Responsible for leading the design, customization, and optimization of the CRM platform.
  • Ensure robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives.
  • Lead the design and development of complex digital solutions in the CRM Domain.
  • Provide technical guidance and mentorship to junior engineers.
  • Ensure architectural integrity and consistency across the software development lifecycle.
  • Participate in project planning and estimation activities.
  • Drive continuous improvement initiatives within the development team.
  • Act as a subject matter expert (SME) for pitches and client work.

Requirements

  • Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
  • Strong programming skills in APEX, C#, .net.
  • Experience in leading and managing project development in Agile or Scrum environments.
  • Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
  • Ability to query databases for customer data extraction and reporting.
  • Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
  • Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.
  • Strong understanding of data segmentation, customer lifecycle, and personalization.
  • Ability to diagnose CRM-related technical issues and provide solutions.
Benefits
  • Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
  • Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
  • Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
  • Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
  • Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
  • Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
  • Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsSalesforceHubSpotMicrosoft DynamicsAPEXC#.netAgileScrumREST APIsSOAP APIs
Soft Skills
leadershipmentorshipproblem-solvingtroubleshootingproject planningestimationcontinuous improvementcommunicationtechnical guidancesubject matter expert