dentsu Austria

Senior Salesforce Consultant

dentsu Austria

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Job Level

Senior

Tech Stack

Sitecore

About the role

  • Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
  • Develop and implement CRM strategies that align with business goals and drive customer engagement.
  • Oversee complex CRM projects, ensuring completion on time and within budget.
  • Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
  • Continuously refine and optimize CRM systems based on evolving business requirements and feedback.
  • Lead consulting projects focused on enhancing capabilities for clients in the CRM Domain.
  • Leading the development of digital transformation strategies and concepts.
  • Taking responsibility for significant project components and contributing to larger initiatives.
  • Advising clients on their digital roadmap and identifying value generation opportunities.
  • Acting as a mentor for junior consultants and analysts.
  • Developing recognized expertise in multiple relevant technologies or topics.
  • Managing business backlog items and driving prioritization through value generation.
  • Acting as a subject matter expert in client pitches and business development activities.
  • Conducting requirements engineering and creating functional specifications for solutions based on platforms like Adobe, Salesforce, Sitecore.
  • Documenting and managing functional/non-functional requirements through various techniques.
  • Defining and enhancing industry-specific business processes.
  • Supporting and consulting customers throughout their digital projects, ensuring the best possible customer experience.
  • Building the business bridge between internal stakeholders and client stakeholders.
  • Collaborating closely with development, UX/Design, and content teams.
  • Preparing and facilitating client workshops for idea creation and requirements engineering.
  • Staying updated on digital trends and understanding their impact on clients’ businesses.

Requirements

  • Expertise in multiple CRM platforms, with experience in large-scale implementations.
  • Leads CRM strategy, digital transformation, and enterprise-wide implementations.
  • Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
  • Provides cross-industry expertise, with experience in global or highly regulated industries.
  • Configures CRM workflows, automation, and best practice implementations.
  • Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation.
  • Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
  • Leverages predictive analytics and AI-driven insights for strategic CRM enhancements.
  • Leads CRM adoption programs, ensuring best practices and user engagement.
  • Leads business process re-engineering, aligning CRM with strategic business goals.
  • Defines long-term CRM roadmaps, transformation strategies, and global implementations.
Benefits
  • Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
  • Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
  • Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
  • Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
  • Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
  • Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM strategiesCRM systems optimizationrequirements engineeringfunctional specificationsdatabase knowledgeCRM workflows configurationpredictive analyticsAI-driven insightsbusiness process re-engineeringdigital transformation strategies
Soft Skills
leadershipmentoringstakeholder managementcollaborationcommunicationproject managementstrategic thinkingclient engagementchange managementproblem-solving