Create clear, helpful product documentation including how‑to guides, FAQs, release notes, technical updates, and internal playbooks.
Translate technical information into content that supports both technical and non‑technical audiences.
Collaborate with product, engineering, and marketing partners to ensure content reflects product enhancements and communicates updates effectively.
Maintain content standards to ensure accuracy, clarity, and consistency across all materials while aligning with dentsu’s brand voice.
Conduct content reviews and make updates that keep materials current with product changes.
Manage documentation workflows and editorial calendars that support release cycles.
Optimize content for discoverability through clear structures, categories, tags, and metadata.
Use documentation and CMS tools to maintain efficient publishing workflows and version control.
Monitor performance and feedback to identify opportunities to improve user experience.

Requirements

3–5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
Experience developing user‑focused support or product documentation.
Proficiency with CMS platforms, documentation tools, analytics dashboards, and email platforms.
Hands‑on experience using Zendesk to publish and manage support content.
Familiarity with HTML, Markdown, SQL, and basic technical formatting.
Bachelor’s degree in marketing, communications, advertising, or a related field.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writinguser-focused documentationHTMLMarkdownSQL

Soft Skills

collaborationcommunicationcontent optimizationattention to detail

Certifications

Bachelor’s degree in marketingBachelor’s degree in communicationsBachelor’s degree in advertising