dentsu Austria

Senior Salesforce Consultant

dentsu Austria

full-time

Posted on:

Location Type: Office

Location: Lisbon • Portugal

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Job Level

Senior

About the role

  • Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
  • Develop and implement CRM strategies that align with business goals and drive customer engagement.
  • Oversee complex CRM projects, ensuring completion on time and within budget.
  • Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
  • Continuously refine and optimize CRM systems based on evolving business requirements and feedback.

Requirements

  • Expertise in multiple CRM platforms, with experience in large-scale implementations.
  • Leads CRM strategy, digital transformation, and enterprise-wide implementations.
  • Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
  • Provides cross-industry expertise, with experience in global or highly regulated industries.
  • Configures CRM workflows, automation, and best practice implementations.
  • Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation.
  • Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
  • Leverages predictive analytics and AI-driven insights for strategic CRM enhancements.
  • Leads CRM adoption programs, ensuring best practices and user engagement.
  • Defines long-term CRM roadmaps, transformation strategies, and global implementations.
Benefits
  • Global Perspective : As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
  • Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
  • Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
  • Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
  • Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
  • Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
  • Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM strategiesCRM systemsdatabase knowledgeCRM workflowsautomationpredictive analyticsAI-driven insightschange managementdigital transformationenterprise-wide implementations
Soft skills
leadershipstakeholder alignmentcustomer engagementproject managementcommunication