Senior Client Manager
dentsu Austria
full-time
Posted on:
Location Type: Office
Location: Zürich • 🇨🇭 Switzerland
Visit company websiteJob Level
Senior
About the role
- Manage defined client accounts independently
- Act as the main point of contact for day-to-day and strategic discussions
- Drive strategic initiatives and create opportunities for specialists to contribute fully
- Oversee processes to ensure smooth financial operations
- Assist Client Director with budget planning and forecasting
Requirements
- Management of clients regarding efficient work deployment in consideration of the client contract
- Fee and bonus control as well as alignment of client management based on contractually defined KPIs
- Independent problem solving for clients' problems
- Understanding of client's business, issues, opportunities, and objectives
- Collaboration with the Managing Director (MD), Client Director (CD), Head of Investment, and planners
- Project management for client communication plans including timelines, budget, execution, reporting, learnings, insights, invoicing, etc.
- Regular, proactive reporting of all client activities to the client
- Development of a clear annual plan for the development of each account
- Cross- and Up-selling of Dentsu and Merkle services
Benefits
- 25 days of holidays
- 2 volunteer days for charitable activities
- Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being
- 40-hour week & overtime compensation
- Flexible working hours model (flextime)
- Independent home office management
- State-of-the-art, creative office space with ergonomically equipped workstations
- Pet friendly offices
- Full access to Dentsu Academy, on-site learning sessions, online language courses
- Referral bonus program
- Workation possibility
- Team events: company parties, monthly breakfasts, aperos
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget planningforecastingproject managementKPI alignmentfinancial operationsclient communicationreportinginvoicingproblem solvingstrategic initiatives
Soft skills
independent managementcollaborationproactive reportingstrategic thinkingclient relationship managementcommunicationorganizational skillsinsight developmentopportunity identificationcross-selling