Program Manager

• Develop comprehensive program strategies and roadmaps for complex, multi-channel marketing programs spanning digital, traditional, and experiential touchpoints as well as CRM Transformation programs
• Lead cross-functional planning sessions with creative, strategy, data analytics, technology, and media teams to ensure integrated program delivery
• Create detailed program charters, scope documents, and success metrics aligned with client goals
• Be the primary contact for assigned client stakeholders, building trust and maintaining strategic relationships across multiple markets
• Facilitate regular client communications, including client stakeholder presentations, program reviews, and weekly status sessions
• Help the working team navigate complex client organizational structures and cultural considerations for global programs
• Lead matrixed teams of 15-30 professionals across multiple disciplines, including creative directors, strategists, data scientists, developers, and media planners
• Coordinate resources across regional offices and time zones to ensure program delivery
• Mentor junior project managers, providing guidance on best practices and career development
• Foster collaboration between our teams and external partners, including vendors, production companies, and technology providers
• Oversee program execution, ensuring deliverables meet quality standards and deadlines across all workstreams
• Manage program budgets ranging from $1M-$3M+, including forecasting, tracking, and optimization recommendations
• Implement risk management strategies and contingency planning for complex, multi-phase programs
• Lead post-program retrospectives and capture best practices for future initiatives

Program Manager – CRM Transformation

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