dentsu Austria

Lead Salesforce Developer

dentsu Austria

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

Senior

Tech Stack

JenkinsSOAPTableau

About the role

  • Responsible for leading the design, customisation, and optimisation of the CRM platform.
  • Ensure robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence.
  • Identify new opportunities within the customer.
  • Lead the design and development of complex digital solutions in the CRM Domain.
  • Lead the development of complex software solutions.
  • Provide technical guidance and mentorship to junior engineers.
  • Ensure architectural integrity and consistency across the software development lifecycle.
  • Develop and maintain software architecture documentation.
  • Participate in project planning and estimation activities.
  • Drive continuous improvement initiatives within the development team.
  • Act as a subject matter expert (SME) for pitches and client work.
  • Contribute to the vision and strategy of the team.

Requirements

  • Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
  • Min. 4 years.
  • Additional project related experience with any of the Industry Clouds is taken as an advantage.
  • Be able to implement efficient, scalable, and maintainable CRM solutions.
  • Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
  • Experience in leading and managing project development in Agile or Scrum environments.
  • Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
  • Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
  • Ability to query databases for customer data extraction and reporting.
  • Strong programming skills in APEX, C#, .net, others.
  • Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
  • Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.
  • Strong understanding of data segmentation, customer lifecycle, and personalisation.
  • Ability to diagnose CRM-related technical issues and provide solutions.
  • Team player with organisational skills and dedicated to transparency.
Benefits
  • 25 vacation days
  • Enjoy 2 additional volunteering days to support your passion project
  • Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
  • Health insurance (also possible for family members)
  • Cutting Edge Technology & Latest IT tools
  • Software-house environment
  • Agile and Flexible working hours
  • Hybrid work system (remote friendly)
  • Digital nomad policy
  • Focus on career development
  • Full access to Dentsu Academy, our global online learning platform
  • Beers, foosball, and ping-pong!
  • Free breakfast every second Tuesday of the month
  • Employee discounts
  • Team & Company events
  • Referral bonus program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM systemsSalesforceHubSpotMicrosoft DynamicsAPEXC#.netREST APIsSOAP APIsdata analytics
Soft skills
problem-solvingmentorshipteam playerorganisational skillstransparencyindependenceproject managementcommunicationleadershipcontinuous improvement