Customer Success Manager

Denta 1 Media

Customer Success Manager improving dental practices through software integration and support. Onboarding and coaching teams on Denta Vision OS with a strong focus on customer success in Germany.

Posted 6/24/2026full-timeHerne • 🇩🇪 GermanyMid-LevelSenior💰 €41,000 per yearWebsite

About the role

Key responsibilities & impact

You are the link between our software and the everyday operations of our client practices.
Your mission: Help dental practices get the most structure out of Denta Vision OS.
Concretely, this means: You take responsibility for onboarding new practices and guide them in integrating Denta Vision OS as an operational layer on top of their practice management system (PMS) (e.g., Dampsoft, Z1.PRO, Charly).
You coach practice teams digitally so they can immediately use features such as the Scorecard, the HKP manager (treatment and cost plan manager), and selective recall in their daily routines.
You are the central point of contact for questions or requests and liaise closely with the development team to turn direct customer feedback into product updates.
Through excellent customer care you ensure our customers love the system, don’t want to give it up, and customer churn is not an issue.

Requirements

What you’ll need

You come directly from clinical practice (e.g., dental administrative assistant or practice manager) and know the daily routines of dental practices inside and out.
You have a strong IT affinity and are now ready to switch to the software side to support other practices in Customer Success.
Practice workflows, HKPs (treatment and cost plans), and digital processes are your specialty.
Common practice management systems (such as Dampsoft, Z1.PRO or Charly) are part of your daily toolkit.
You can explain software simply and clearly so that even less tech-savvy members of the practice team immediately recognize the value and can get started.
You are solution-oriented, communicative, and have a high tolerance for frustration when issues arise with customers.
You bring energy, personal responsibility, and a commitment to making practice success genuinely measurable.

Benefits

Comp & perks

Flexible working hours & remote work: We enable you to organize your working time flexibly and of course to work from home. Whether fully remote or 50% on-site will be discussed in the first call after your application.
We invest in you & your development: Everyone at our company has 2 hours of paid training time per week. In addition, we actively support your career development.
Power to the people: In the office you’ll find fitness-oriented food, a private fitness studio, food vending machines, a walking pad, and supplements for your health. Speaking of the office: it’s brand new and located in the center of Herne (5 minutes to the highway / train station / city center), directly in our Denta1 dental clinic.
Mental health offering: We care about the physical and mental well-being of every team member. You will have access to resources that support and strengthen you.
A dog at the office? Bring your pup: just coordinate with the other team members. :)
Everything that makes for a good working environment: drinks, a first-name culture, short decision-making paths, and regular team events.
Scope to shape your role: Bring your DNA to our company! We give you a high degree of autonomy and strong implementation support.

ATS Keywords

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Hard Skills & Tools

customer successonboardingintegrationpractice workflowsdigital processestreatment planscost planssoftware explanation

Soft Skills

solution-orientedcommunicativehigh tolerance for frustrationenergypersonal responsibility