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About the role
Key responsibilities & impact- Lead and manage the Quality Assurance team, providing guidance, support, and performance management.
- Monitor team performance against targets and quality standards, implementing corrective actions as needed.
- Manage daily workflow to ensure efficient and effective quality operations.
- Ensure compliance with the organisation’s quality framework and standards.
- Drive and support changes and improvements across the quality framework and processes.
- Conduct root cause analysis and track actions to resolution to prevent recurrence of quality issues.
- Prepare meeting materials, including slides and reports, and present findings to senior stakeholders.
- Collaborate with cross-functional teams to embed quality best practices and continuous improvement.
Requirements
What you’ll need- Proven experience managing quality assurance teams in a professional services or consulting environment.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent understanding of quality frameworks, performance metrics, and process improvement methodologies.
- Analytical mindset with experience in root cause analysis and action tracking.
- Effective communication and presentation skills, capable of engaging senior stakeholders.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Familiarity with hybrid working environments and flexible working arrangements.
Benefits
Comp & perks- Competitive Day Rate
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceroot cause analysisperformance metricsprocess improvement methodologies
Soft Skills
leadershippeople managementanalytical mindseteffective communicationpresentation skillsability to manage multiple priorities