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Client Experience, Quality Analyst Intern
DeloitteClient Experience & Quality Analyst Intern at Deloitte Luxembourg. Supporting the Voice of Client program and enhancing client-centric initiatives through analytical and communication tasks.
About the role
Key responsibilities & impact- Extract insights for leaders’ decision making: Research client data, analyse feedback, identify patterns, and prepare insight-driven reports highlighting emerging trends for leadership.
- Create internal communications to support client centricity: Design infographics, draft short articles, and assist in planning internal events that promote client focus.
- Monitor program progress: Track KPIs, maintain dashboards, and ensure transparency with overview files.
Requirements
What you’ll need- You are close to completing a Master's degree in Business Administration, Management, Economics or a related field.
- Prior experience in a business environment or a large organization is an asset.
- You have strong analytical skills (both qualitative and quantitative) and excellent attention to detail.
- You can build trust-based business relationships and maintain strict confidentiality.
- You are proficient in Word, Excel, PowerPoint, Teams, Planner and are comfortable using AI-chatbots.
- Knowledge of Power BI is considered an asset.
- You are fluent (C1, C2, native level) in both French and English – this is a mandatory requirement. Applications not meeting this criterion will not be considered.
Benefits
Comp & perks- Professional Growth, High Standards
- Global Impact, Local Connections
- Inclusive, Flexible Culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsqualitative analysisquantitative analysisdata analysisreport preparationKPI trackingdashboard maintenanceinfographic designarticle draftingclient centricity
Soft Skills
attention to detailtrust-buildingconfidentialitycommunicationrelationship management
Certifications
Master's degree in Business AdministrationMaster's degree in ManagementMaster's degree in Economics