FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Monitor and review collections calls, emails, and account activities to ensure compliance with FCA regulations and internal policies
- Assess quality of customer interactions, including vulnerability handling and forbearance solutions
- Provide structured feedback and coaching to Collections Agents to improve performance
- Identify trends, risks, and training needs within the collections function
- Support audits and regulatory reviews by maintaining accurate QA records
- Collaborate with Compliance and Risk teams to ensure best practice is upheld
- Contribute to continuous improvement initiatives within the motor finance collections process
Requirements
What you’ll need- Previous experience in Quality Assurance within Financial Services (Motor Finance preferred)
- Strong knowledge of collections processes, arrears management, and customer support strategies
- Understanding of FCA regulations, including Treating Customers Fairly (TCF)
- Excellent attention to detail and analytical skills
- Strong communication and coaching abilities
- Experience using QA frameworks and scorecards
- Experience in motor finance or asset finance collections
- Knowledge of vulnerability frameworks and debt solutions
- Exposure to call monitoring systems and QA software
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Deloitte Website LinkedIn All Job Openings 10,000+ employees Founded 1845 Consulting
- Financial Advisory
- Technology, Media & Telecommunications Deloitte is a leading global provider of audit, consulting, tax, and advisory services. With a strong commitment to innovation and sustainable practices, Deloitte helps organizations navigate the complexities of business transformation and optimize their operations across various sectors. The company emphasizes respect, inclusion, and diversity, ensuring a collaborative working environment that fosters growth and development for its employees. Quality Assurance Specialist – Motor Finance, Collections 🔥 1 minute ago 🏢🏡 null – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Monitor and review collections calls, emails, and account activities to ensure compliance with FCA regulations and internal policies
- Assess quality of customer interactions, including vulnerability handling and forbearance solutions
- Provide structured feedback and coaching to Collections Agents to improve performance
- Identify trends, risks, and training needs within the collections function
- Support audits and regulatory reviews by maintaining accurate QA records
- Collaborate with Compliance and Risk teams to ensure best practice is upheld
- Contribute to continuous improvement initiatives within the motor finance collections process 🎯 Requirements
- Previous experience in Quality Assurance within Financial Services (Motor Finance preferred)
- Strong knowledge of collections processes, arrears management, and customer support strategies
- Understanding of FCA regulations, including Treating Customers Fairly (TCF)
- Excellent attention to detail and analytical skills
- Strong communication and coaching abilities
- Experience using QA frameworks and scorecards
- Experience in motor finance or asset finance collections
- Knowledge of vulnerability frameworks and debt solutions
- Exposure to call monitoring systems and QA software Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Assurancecollections processesarrears managementcustomer support strategiesFCA regulationsTreating Customers FairlyQA frameworksscorecardsvulnerability frameworksdebt solutions
Soft Skills
attention to detailanalytical skillscommunication abilitiescoaching abilities