T&T Consultant, ETP As Service/Operate – SAP, OpenText – VIM
Deloitte
full-time
Posted on:
Location Type: Office
Location: Jakarta • Indonesia
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Tech Stack
About the role
- Render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident troubleshooting
- Identify and perform problem management to reduce re-occurring issues/incidents
- Present the root cause analysis to the right stakeholders and deliver the permanent fix
- Lead discussions on high level solution design for medium to complex level enhancements
- Maintain documentation according to firm standards and procedures
- Actively participate in Continuous Improvement initiatives
Requirements
- At least 3-8 years’ experience working with SAP or OpenText in VIM
- Good knowledge of integration to other related modules/sub-modules
- Any experience within basic technical debugging is an added advantage
- Certifications in any of the above applications and/or ITIL or Project Management (e.g., PMP, PRINCE or Agile) is an added advantage
- Good command of English Language
- Ability to speak and/or write other languages will be an added advantage
- Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
- Flexibility to take on new solutions/applications where applicable
Benefits
- Positive work experiences that foster a culture of respect and inclusion
- Diverse perspectives are celebrated and recognized for contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAPOpenTextVIMtechnical debuggingproblem managementroot cause analysissolution designContinuous Improvement
Soft Skills
lead discussionsengage stakeholdersdrive positive outcomesflexibilitycommunication
Certifications
ITILProject ManagementPMPPRINCEAgile