Service Delivery Coordinator – PMO, Sales and Service
Deloitte
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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About the role
- You will coordinate activities, resources and deliverables for managed services clients, and drive internal operations.
- Resource coordination of a shared pool of engineers, testers and business analysts to ensure that services are provided to our clients to agreed standards of quality and service levels
- Setting priorities of activities with the team
- Preparation of reports including work-in-progress summaries and monthly/quarterly service reports
- Reconciling time and expense data for reporting and invoicing
- Establishing and running financial and budget tracking reports
- Assisting with project management of software releases including updating commentary in tickets, estimation, design, development, testing and deployment
- Administering and auditing users of Deloitte and client tools, i.e. Atlassian suite
- Participation in regular internal and client meetings to discuss work-in-progress
- Ensuring that support governance framework is adhered to (including knowledge base documentation)
- A focus on continuous improvement for processes both within the team and also in the client space.
Requirements
- Bachelor’s degree in Software Engineering, Information Technology, or equivalent
- Demonstrated effective communication with internal teams and client peers
- An ability to work as part of a team and balance competing priorities across multiple projects/accounts
- Experience with application support of enterprise digital solutions for large corporate or government clients
- An understanding of ITIL and how it is adapted in a professional service environment
- An understanding of the SDLC and providing support to development teams.
- Experience in environments with strong formal change control restraints
- Exposure to DevOps, Continuous Delivery and agility practices
- Good understanding of digital solutions (for example .NET/Sitecore/Java/AEM/Salesforce)
- Strong awareness of industry trends and understand how technology can be leveraged to deliver the solutions our client’s need
- A strong level of resilience and good problem-solving techniques, when dealing with challenging client operational issues
Benefits
- Rewards platform – your hard work won't go unnoticed at Deloitte!
- Training and development - at Deloitte we believe in investing in our best assets, the people!
- You will have access to world class training and funding towards industry and other professional certifications.
- Receive support and mentoring to progress your career.
- You will have access to mentors and coaches who will help you pave a path for career progression.
- Benefits effective upon hiring including paid time off and holidays, health, and life insurance!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application supportSDLCDevOpsContinuous Delivery.NETSitecoreJavaAEMSalesforcebudget tracking
Soft Skills
effective communicationteam collaborationproblem-solvingresilienceprioritizationcontinuous improvementclient managementreport preparationresource coordinationadaptability
Certifications
Bachelor’s degree in Software EngineeringBachelor’s degree in Information TechnologyITIL certification