Deloitte

T&T Consultant – ETP As A Service, Operate, SAP Fiori

Deloitte

full-time

Posted on:

Location Type: Office

Location: Kuala Lumpur • 🇲🇾 Malaysia

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Job Level

Mid-LevelSenior

Tech Stack

CloudJavaJavaScriptPMPSQL

About the role

  • You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team.
  • Collaborate with Functional team to render 2nd level support by performing in-depth production incident (simple to medium complexity) program troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract.
  • Collaborate with Functional team to deliver medium to complex level enhancements within the agreed timeframe and with quality.
  • Identify and perform problem management to reduce re-occurring issues/incidents.
  • Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
  • Lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, and deliver the enhancements within the agreed timeframe and with quality.
  • Maintain documentation according to firm standards, best practices, and standard operating procedures.
  • Fully comply with and adhere to all the standard AMS process & procedures that are developed.
  • Actively participate and contribute to any Continuous Improvement initiatives on top of current workload to further improve current processes within the organization or Client.
  • Support project teams in development of work products that address clients’ business needs and help achieve their strategic goals.
  • Support project teams in developing presentation materials or documentations and in coordination of communications with the client.
  • Work with diverse and talented project team members to solve problems, improve performance, and generate value for clients across all industries.

Requirements

  • Higher Diploma or Bachelor degree in any relevant discipline.
  • A detailed and hands-on developer with 3-5 years relevant experience developing programs in SAP S/4HANA or SAP ECC as a support team member or an implementation team member of SAP ABAP team.
  • Technical proficiency including systems development experience, strong troubleshooting and problem-solving skills, and issue management in a multi-platform environment.
  • Exposure to programming language such as ABAP, C++, Java, Apex, Javascript, SQL/SOQL.
  • Have experience in delivering solutions on cloud or on-premise platforms.
  • Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
  • Have experience working on traditional waterfall and/or Agile delivery approach.
  • Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage.
  • Having at least 3 years of experience leading a team is an added advantage.
  • Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.
  • Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes.
  • Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner.
Benefits
  • Good command of English Language.
  • Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
  • Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
  • Ability to travel if required, i.e. to be placed at Client’s site for the project.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP S/4HANASAP ECCABAPC++JavaApexJavascriptSQLtroubleshootingproblem-solving
Soft skills
leadershipcommunicationcollaborationproblem managementstakeholder engagementproactiveresourcefulfacilitationtime managementcontinuous improvement
Certifications
ITILProject Management Professional (PMP)PRINCEAgileDevOps