T&T Manager – Sales & Service, Salesforce, CRM Project Manager
Deloitte
full-time
Posted on:
Location Type: Office
Location: Bangkok • 🇹🇭 Thailand
Visit company websiteJob Level
SeniorLead
About the role
- Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
- Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
- Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
- Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
- Hands-on responsibilities for maintaining and implementing customer integrations.
- Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
- Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
- Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
- Conduct quality reviews of our implementation to ensure they meet our high standards.
- Lead end-to-end pre-sales project delivery activities.
- Provide leadership and support for delivery teams and across SEA region.
Requirements
- Tertiary qualification in a relevant technology, business, or marketing discipline.
- Strong background in selling and delivering Salesforce based projects.
- Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
- 8 years overall project delivery experience, preferably with specific industry verticals.
- Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions.
- Strong relationship building and communications skills.
- Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).
- Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
- Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
- Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
- Willing to push beyond the current capabilities and find the best solution for the business and our customers.
- Drive, tenacity, client focused and results oriented.
- Proven demonstration of sound business acumen, teamwork and leadership qualities.
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard skills
SalesforceSalesforce platformcustomer integrationsproject deliverybusiness solutionsAgilesolution architectbusiness transformationrequirements developmenttesting
Soft skills
relationship buildingcommunication skillsleadershipteamworkclient focusedresults orienteddrivetenacityinnovationcontinuous improvement
Certifications
tertiary qualification in technologytertiary qualification in businesstertiary qualification in marketing