Deloitte

T&T Consultant – ETP As A Service, Operate, SAP PM

Deloitte

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • 🇲🇾 Malaysia

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting
  • resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
  • identify and perform problem management to reduce re-occurring issues/incidents.
  • lead discussions on high level solution design for medium to complex level enhancements
  • maintain documentation according to firm standards, best practices, and standard operating procedures
  • fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that apply.
  • actively participate and contribute to any Continuous Improvement initiatives on top of existing workload

Requirements

  • A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
  • Have at least 2-5 years’ experience working with the SAP S/4HANA or SAP ECC as a support team member, implementation team member of SAP PM (Plant Maintenance)
  • Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
  • Any experience within basic technical debugging is an added advantage.
  • Have experience in delivering solutions on cloud or on-premise platforms
  • Have experience working on traditional waterfall and/or Agile delivery approach
  • Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
  • Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
  • Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
  • Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
  • Ability to travel if required, i.e. to be placed at Client’s site for the project.
Benefits
  • positive work experiences
  • culture of respect and inclusion
  • support for professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP S/4HANASAP ECCSAP PMtechnical debuggingcloud solutionson-premise solutionswaterfall methodologyAgile methodologyproblem managementproduction incident troubleshooting
Soft skills
leadershipstakeholder engagementcollaborationproactivityresourcefulnessflexibilitycommunicationfacilitationtimelinesspositive outcomes