Deloitte

T&T Consultant – ETP as Service/Operate, SAP, OpenText, VIM

Deloitte

full-time

Posted on:

Location Type: Hybrid

Location: Jakarta • 🇮🇩 Indonesia

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Job Level

Mid-LevelSenior

About the role

  • Render AMS support for escalated issues and perform in-depth troubleshooting
  • Monitor fixes to ensure correct resolution per SLA
  • Provide root cause analysis to stakeholders and deliver permanent fixes
  • Support project teams in developing presentation materials and coordinating communications with clients
  • Work with diverse project team members to solve problems and improve performance
  • Uphold firm standards in interactions with team members and clients
  • Lead and/or coach Analyst and Consultant level members

Requirements

  • Have at least 3-8 years’ experience working with SAP or OpenText in VIM
  • Good knowledge of integration to other related modules/sub-modules
  • Any experience within basic technical debugging is an added advantage
  • Certifications in applications or certified in ITIL or Project Management is an added advantage
  • Good command of English Language
  • Ability to lead and/or facilitate discussions and engage stakeholders
  • Able to rally members to collaborate and deliver tasks assigned timely
  • Willing to work based on clients’ business workdays and office hours
Benefits
  • Opportunities to render 2nd level or 3rd level AMS support
  • Identify and perform problem management to reduce re-occurring issues/incidents
  • Lead discussions on high-level solution design for medium to complex level enhancements
  • Maintain documentation according to firm standards and best practices
  • Support project teams in delivery of solutions and work products that address client needs
  • Coach Analyst and Consultant level members
  • Contribute to business development efforts by preparing proposals and presentations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPOpenTextVIMtechnical debuggingroot cause analysistroubleshootingintegrationpresentation materialsproject management
Soft skills
leadershipcoachingcommunicationcollaborationproblem-solvingstakeholder engagementperformance improvementtimely task delivery
Certifications
ITILProject Management