Deloitte

Senior Analyst – ETP As A Service, SAP Coordinator

Deloitte

full-time

Posted on:

Location Type: Office

Location: Manila • 🇵🇭 Philippines

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Job Level

Senior

Tech Stack

CloudERP

About the role

  • You may be assigned as AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team.
  • In this role, you are expected To render AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract.
  • To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
  • To provide progress and status reports at regular intervals to the Client.
  • To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead, as early as possible, of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contract.
  • To maintain documentation according to firm standards, best practices, and standard operating procedures.
  • To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
  • To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client.
  • You may be assigned as part of project team member to implement the application.

Requirements

  • Have at least 2-3 years’ experience working with the as a support team member in Service Desk team, especially in SAP/ERP.
  • Understand end to end business process and work independently to derive test data/scenarios and perform testing.
  • Have experience in delivering solutions on cloud or on-premise platforms
  • Good command of English Language.
  • Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.
  • Good analytical thinking and ability to engage stakeholders.
  • Pro-active, able to work independently to deliver task assigned timely.
  • Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
  • Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
  • Ability to travel if required, i.e. to be placed at Client’s site for the project.
Benefits
  • Deloitte's portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future.
  • Positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPERPcloud solutionson-premise platformsproduction incident troubleshootingtestingdocumentationContinuous ImprovementService Level Agreement (SLA)enhancements
Soft skills
analytical thinkingstakeholder engagementproactiveindependent workflexibilitycommunicationreportingcollaborationproblem-solvingtime management