IT Service Desk Consultant – Dayshift

DelCor Technology Solutions

IT Service Desk Consultant managing configuration and troubleshooting of networks for DelCor Technology Solutions. Delivering client support and enhancing value for associations and nonprofits.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and troubleshooting networks and systems, with a strong focus on client relationship building and effective communication. Proficient in managing Windows Server environments and supporting users and network devices remotely.

Highest-signal resume keywords

Microsoft LANs MCSE 2008 Or GreaterWindows Server AdministrationActive Directory ProficiencyExperience With Office 365Help Desk Or Service Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server 2012Windows Server 2016Windows 7Windows 8Windows 10IP AddressingDNSVPNsCitrix MetaframeFirewalls

Soft Skills

Active ListeningRapport-BuildingInitiativeEffective Communication

Tools & Technologies

Exchange ServerMSP ToolsRMM ToolsSonicwallCISCO

Industry Keywords

ITSD ConsultantHelp DeskService DeskNonprofitsAssociations

Tech Stack

Tools & technologies

CitrixDNSFirewalls

About the role

Key responsibilities & impact

The ITSD Consultant - Dayshift role is responsible for installing, configuring, maintaining, and troubleshooting networks and related systems.
This position plays a vital role in supporting DelCor’s mission of helping associations, nonprofits, and foundations enhance the value they provide to their communities.
To succeed in this role, the ITSD Consultant must build strong client relationships through initiative, active listening, and rapport-building skills.
A solid foundation in IT knowledge and experience is essential, along with the ability to deliver time-sensitive solutions and communicate effectively.

Requirements

What you’ll need

3+ of recent hands-on experience working in help desk or service desk environment
Microsoft LANs MCSE 2008 or greater
Recent hands-on experience with Windows server (2012 and 2016) and workstation (Windows 7,8, and 10) environments
Experience with Office 365 or Exchange server
Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access
Recent experience administering Windows Server, Exchange Servers, Citrix Metaframe, Windows Terminal Server, and Firewalls (e.g., Sonicwall, CISCO) is highly desired
Experience with MSP and RMM tools is highly desired
Experience supporting users, network devices, and servers remotely
Must be willing to work dayshift including potential weekends

Benefits

Comp & perks

17 Days of PTO in the First and Second Years
PTO Increased to 23 Days After Two Years
10 Federal Paid Holidays and 1 Floating Holiday
Charity PTO Day
401k Savings Plan + Matching
$35 Monthly Cell Phone Benefit
$300 Work from Home Stipend for New Employees
Health, Dental, and Vision Insurance
Company-Sponsored HRA Plan
Paid Parental Leave
Mileage Reimbursement
Professional Development and Certification Reimbursement and Recognition
Employee Referral Program
Short-Term and Long-Term Disability Costs Covered 100% by DelCor
Employee Assistance Program
Bereavement Leave
Family and Medical Leave
Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits
$25,000 Life Insurance Coverage