Mission Director – Cyber

Defense Unicorns

Mission Director driving Cyber Operations customer retention, adoption, and account expansion. Supporting Defense Unicorns’ secure software delivery solutions for federal mission partners.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, ensuring satisfaction and alignment with mission outcomes while promoting product adoption and maximizing contract value. Proficient in tracking KPIs and facilitating continuous improvement processes to enhance customer engagement and retention.

Highest-signal resume keywords

Customer Relationship ManagementKPI Tracking and ReportingContract Scoping and ExpansionCustomer Onboarding and EngagementCross-Selling and Account Expansion

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem SolvingCommunicationAdvocacyCollaboration

Industry Keywords

Cyber ProgramsMission OutcomesHero Health ScoresTime-to-ValueRevenue RetentionCustomer FeedbackBusiness ReviewsProduct Adoption

About the role

Key responsibilities & impact

Build and maintain relationships with mission heroes to ensure satisfaction and alignment with mission outcomes
Maintain minimum revenue retention by addressing customer needs, resolving issues, and ensuring engagement
Ensure positive onboarding and expedited time-to-value for new customers
Promote adoption of Defense Unicorns’ products and solutions
Facilitate retrospectives after time-to-value is achieved and continuously improve the process
Serve as a trusted advisor and advocate for customer solutions
Maintain hero health scores through regular partner engagement
Provide updates on customer feedback progress and delivered product features or benefits
Identify account expansion opportunities and maximize contract value
Scope contracts for flexibility and expansion, prioritizing licenses where possible
Identify cross-selling opportunities into adjacent Cyber programs with the Cyber Account Executive
Relay customer feedback to Product and advocate for Cyber-specific enhancements
Track and report KPIs including retention, hero health, time-to-value, and adoption
Conduct quarterly business reviews and align on future goals
Champion customer needs across internal teams
Balance time-to-value and gross profit margins during initial contracts, then maintain margins across the Cyber domain

Requirements

What you’ll need

No specific requirements listed.

Benefits

Comp & perks

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
Flexible Time Off (FTO)
Federal Holidays
One week for Thanksgiving
Two weeks for Christmas and New Year’s
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)