Mission Director – Air Force

Defense Unicorns

Mission Director retaining and expanding Air Force-domain customers for Defense Unicorns, a secure software delivery company. Driving adoption, customer advocacy, contract growth, and mission success.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention and satisfaction within the Air Force domain, focusing on account expansion and effective communication with mission partners. Proficient in tracking KPIs and advocating for customer needs to enhance product adoption and value.

Highest-signal resume keywords

Customer RetentionKPI TrackingAccount ExpansionCustomer AdvocacyAir Force Domain Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingCustomer Feedback ReportingContract ManagementData AnalysisBusiness Review Facilitation

Soft Skills

Relationship BuildingProblem SolvingCommunicationCollaborationCustomer Engagement

Industry Keywords

Air ForceMission PartnersCustomer SatisfactionTime-to-ValueProduct Adoption

About the role

Key responsibilities & impact

Ensure customer retention, satisfaction, long-term success, and account expansion within the Air Force domain
Build and maintain relationships with mission heroes and align with mission outcomes
Address customer needs, resolve issues promptly, and maintain high engagement and revenue retention
Ensure positive onboarding and expedited time-to-value for new customers
Promote adoption of Defense Unicorns’ products and solutions
Facilitate retrospectives after time-to-value is achieved and apply lessons learned
Serve as a trusted advisor and advocate for customer solutions
Maintain hero health through regular partner engagement and reinforcement of product value
Provide updates on customer feedback progress and new product features or benefits
Identify account expansion, contract-scope, contract-value, and cross-selling opportunities
Collaborate with the Air Force Account Executive on adjacent Air Force programs
Relay customer feedback to the Product team and advocate for Air Force-specific enhancements
Track and report KPIs, including retention rates, hero health scores, time-to-value, and adoption success
Conduct quarterly business reviews and align customers on future goals
Champion customer needs across internal teams
Balance time-to-value and gross profit margins during initial contracts, then maintain margins across the Air Force domain

Requirements

What you’ll need

Preferred experience or qualifications are referenced, but no specific job requirements or qualifications are stated in the posting
Ability to support Air Force-domain mission partners and customers
Ability to track and report KPIs including retention rates, hero health scores, time-to-value, and adoption success

Benefits

Comp & perks

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
Flexible Time Off (FTO)
Federal Holidays
One week for Thanksgiving
Two weeks for Christmas and New Year’s
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)