Mission Director – Space

Defense Unicorns

Mission Director retaining and expanding Space-domain customers for Defense Unicorns, a secure software delivery company. Driving adoption, mission value, advocacy, renewals, and account growth.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention, satisfaction, and account expansion within the Space domain, while effectively tracking KPIs and facilitating business reviews to ensure alignment with mission outcomes.

Highest-signal resume keywords

Customer Retention ManagementKPI Tracking and ReportingAccount Expansion StrategiesQuarterly Business ReviewsCross-Selling Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI TrackingContract ModificationCustomer Feedback AnalysisProduct Adoption PromotionIssue Resolution

Soft Skills

Relationship BuildingCollaborationAdvocacyProblem SolvingCommunication

Industry Keywords

Space DomainMission PartnersHero Health ScoresTime-to-ValueCustomer Engagement

About the role

Key responsibilities & impact

Build and maintain relationships with mission heroes to ensure satisfaction and alignment with mission outcomes
Maintain minimum revenue retention by addressing customer needs, resolving issues promptly, and ensuring engagement
Ensure positive onboarding and expedited time-to-value for new customers
Promote adoption of Defense Unicorns’ products and solutions
Facilitate retrospectives after time-to-value is achieved and apply lessons learned
Serve as a trusted advisor and advocate for customer solutions
Maintain hero health scores through regular partner engagement and reinforcement of product value
Provide updates on customer feedback progress and delivered product features or benefits
Identify account expansion opportunities and maximize contract value
Scope and modify contracts to support flexibility, expansion, and licensing priorities
Identify cross-selling opportunities into adjacent Space Force programs with the Space Account Executive
Relay customer feedback to Product and advocate for Space-specific enhancements
Track and report KPIs, including retention, hero health, time-to-value, and adoption success
Conduct quarterly business reviews and align customers on future goals
Champion customer needs across internal teams
Balance time-to-value and gross profit margins during initial contracts, then maintain margins across the Space domain

Requirements

What you’ll need

Preferred experience or qualifications are referenced, but no specific mandatory qualifications, education, certifications, or years of experience are stated
Ability to manage customer retention, satisfaction, adoption, advocacy, account expansion, and reporting for Space-domain mission partners
Ability to conduct quarterly business reviews and facilitate retrospectives
Ability to collaborate with Product and Space Account Executive teams
Ability to track KPIs including retention rates, hero health scores, time-to-value, and adoption success

Benefits

Comp & perks

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)