Mission Director – Autonomous and Unmanned Systems

Defense Unicorns

Mission Director expanding autonomous and unmanned systems programs for Defense Unicorns, a secure software delivery company. Driving retention, adoption, customer advocacy, contract growth, and product alignment across federal mission partners.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $175,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention, satisfaction, and account expansion within the Autonomous and Unmanned Systems domain, while effectively managing relationships with senior Department of War leaders. Proficient in tracking KPIs related to customer engagement and guiding product development to meet operational capability goals.

Highest-signal resume keywords

Customer RetentionAccount ExpansionKPI TrackingPrototype DevelopmentContract Modification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingPrototype DevelopmentContract ModificationCustomer EngagementProduct Development

Soft Skills

Relationship ManagementCustomer AdvocacyProblem SolvingCommunication

Industry Keywords

Autonomous SystemsUnmanned SystemsFederal Business UnitDefense UnicornsMission-Driven Software

About the role

Key responsibilities & impact

Ensure customer retention, satisfaction, long-term success, and account expansion for the Autonomous and Unmanned Systems domain
Build and maintain relationships with mission heroes and align with mission outcomes
Maintain revenue retention by addressing customer needs, resolving issues, and sustaining engagement
Guide prototype development and adoption toward customers’ operational capability goals
Ensure positive onboarding and expedited time-to-value for new customers
Promote adoption of Defense Unicorns’ products and solutions
Facilitate retrospectives after time-to-value achievement and capture lessons learned
Serve as a trusted advisor and advocate for solutions supporting immediate and long-term goals
Provide customer updates on feedback, features, and product benefits
Identify account expansion and cross-selling opportunities and modify contracts as needed
Scope flexible contracts focused on license expansion
Translate capability gaps into product development milestones
Relay customer feedback to Product and advocate for domain-specific enhancements
Track and report retention, hero health, time-to-value, adoption, and churn KPIs
Conduct quarterly business reviews and champion customer needs across internal teams
Balance time-to-value and gross profit margins to support contract stickiness and renewal

Requirements

What you’ll need

Role focused on the Autonomous and Unmanned Systems Domain within the Federal Business Unit
Ability to manage senior Department of War leaders and experienced warfighter relationships
Ability to drive customer retention, satisfaction, adoption, and account expansion
Ability to guide prototype development toward operational capability goals
Ability to translate capability gaps into product development milestones
Ability to track and report retention, hero health, time-to-value, adoption, and churn KPIs
Ability to conduct quarterly business reviews and customer retrospectives
Ability to scope and modify contracts to support expansion and flexible licensing
Ability to travel 4–12 times per year
Alignment with Defense Unicorns’ mission-driven, secure software environment

Benefits

Comp & perks

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
Flexible Time Off (FTO)
Federal Holidays
One week for Thanksgiving
Two weeks for Christmas and New Year’s
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)