Support Technician II

Dedicated IT

Support Technician II providing helpdesk services at Dedicated IT, a healthcare IT Managed Service Provider. Working in Service Desk, resolving client technology issues and managing support tickets.

Posted 6/15/2026full-timeSavannah • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Resolve client issues through support tickets, meeting SLA requirements.
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
Tackle a range of issues, from basic to complex, as requested by end users.
Document detailed notes, track time accurately, and update technical documentation.
Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
Mentor teammates and train users on supported software and hardware.
Quickly identify and communicate potential major incidents to the Team Lead.
Troubleshoot and create workarounds when standard procedures don’t apply.
Assist with software installations and vendor management for client support.
Maintain timely case follow-up and keep clients updated.
Collaborate on client projects with the vCIO and Onsite IT Engineer

Requirements

What you’ll need

Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is also required.
Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Benefits

Comp & perks

Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our competitive retirement savings plan.
Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical documentationsoftware installationsvendor managementtime trackingissue resolutionworkaroundsclient supportSLA managementEMR systems

Soft Skills

collaborationmentoringcommunicationproblem-solvingtime managementclient relationship managementescalation managementattention to detailtrainingincident identification

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Cisco certificationsMicrosoft certifications