IT Support Technician II

Dedicated IT

IT Support Technician providing technical support and resolving issues for healthcare clients in Bozeman, MT. Collaborating with clients and teammates to ensure service excellence in a hybrid work environment.

Posted 5/19/2026full-timeBozeman • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Handle support tickets and resolve client issues within SLA requirements
Field incoming calls and assist with emailed tickets as needed
Collaborate with clients, the Service Delivery Manager, Team Lead, Escalation Engineer, and POD teammates to provide top-quality service
Work on a variety of basic to complex issues requested by end users
Create tickets, document detailed notes, and accurately track time
Update technical documentation in the appropriate system
Own and work email tickets when not answering calls or when requested
Escalate requests or tickets with detailed notes, attempted remediations, and recommended next steps
Train, mentor, and assist Support Technician I teammates
Identify possible major incidents and notify the Team Lead or Service Delivery Manager immediately
Find alternative workarounds when established procedures do not resolve the issue
Train users on supported software and hardware
Assist clients with business line software installation and related infrastructure or end-user services
Coordinate with vendors for client-related support ticket resolution
Ensure all cases are followed up on in a timely manner
Provide timely and professional updates to clients
Assist in training new employees
Collaborate on client projects with fCIO and POD teammates
Provide periodic onsite support for the Bozeman client environment as needed

Requirements

What you’ll need

High School Diploma or GED required
2-3 years in a previous helpdesk or relevant advanced technical role required
Prior Managed Service Provider (MSP) experience required
Prior Healthcare IT experience preferred
ConnectWise experience preferred
Experience supporting medical clients, EMR systems, and HIPAA-aware environments preferred
Certifications preferred: CompTIA A+, Network+, Security+, Cisco, Microsoft certifications, or equivalent relevant experience

Benefits

Comp & perks

Comprehensive benefits package
401K plus company match
9 paid company holidays
3 weeks PTO plus 1 week sick leave
Opportunities for growth and development
People-focused culture with a supportive, collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

support ticketstechnical documentationbusiness line software installationEMR systemsHIPAA compliance

Soft Skills

collaborationcommunicationmentoringproblem-solvingtime management

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Cisco certificationsMicrosoft certifications