After Hours IT Support Technician II

Dedicated IT

Support Technician II handling IT support requests for healthcare clients. Collaborating with service teams to resolve issues and ensure optimal client satisfaction.

Posted 5/13/2026contractRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 35,000 - ZAR 50,000 per monthWebsite

About the role

Key responsibilities & impact

Handle support tickets and work to resolve client issues within SLA times
Work with team, Service Delivery Manager, and Team Lead to provide top quality service
Work on a variety of basic to complex issues requested by end users
Create tickets, document detailed notes, and accurately tracking time
Update technical documentation in system
Own and work email tickets when not answering calls or when requested
Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions
Train/Mentor and Assist Support Technician I's
Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately
Find alternative workarounds to problems when established procedures fail
Train users in supported software & hardware
Assist clients with the installation of business line software and related services for infrastructure or end-user
Vendor management for client related support ticket resolution
Ensuring all cases are followed up on in a timely manner
Provide timely updates to clients
Assist in training new employees

Requirements

What you’ll need

Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
At least 2-3 years in a previous help desk or relevant advanced role, required.
Prior USA or UK MSP experience required
Prior Healthcare IT experience preferred
ConnectWise experience preferred
Experience supporting medical clients, EMR, and HIPAA understanding preferred

Benefits

Comp & perks

career planning
career advancement opportunity
education/certification reimbursement
work/life balance
great benefits
people-focused culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ticket resolutiontechnical documentationclient supportissue escalationuser trainingvendor managementtime trackingproblem-solvinginstallation supportmajor incident identification

Soft Skills

team collaborationcommunicationmentoringcustomer servicetime managementattention to detailadaptabilityproblem-solvingleadershiptraining

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Cisco certificationsMicrosoft certifications