IT Support Technician II

Dedicated IT

Support Technician II providing technical support to clients in healthcare IT. Managing technology issues and mentoring junior technicians within Dedicated IT's remote support framework.

Posted 4/27/2026contractRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Help clients manage their technology
Support employees and respond to day-to-day support needs
Field incoming calls and assist with e-mailed tickets
Assist and mentor Support Technicians I
Handle support tickets and work to resolve client issues within SLA times
Create tickets, document notes, and accurately track time
Escalate requests or tickets to Team Lead with detailed notes
Train users in supported software & hardware
Vendor management for client-related support ticket resolution

Requirements

What you’ll need

High School Diploma/GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
At least 2-3 years in a previous help desk or relevant advanced role, required.
Prior MSP experience required
Prior Healthcare IT experience preferred
ConnectWise experience preferred
Experience supporting medical clients, EMR, and HIPAA understanding preferred

Benefits

Comp & perks

Career planning
Career advancement opportunity
Education/certification reimbursement
Work/life balance
Great benefits
People-focused culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

help desk supportticket resolutionSLA managementuser trainingvendor managementdocumentationtime trackingtechnical supportissue resolutionmentoring

Soft Skills

communicationinterpersonal skillsproblem-solvingteam collaborationleadership

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Cisco certificationsMicrosoft certifications