Data Analyst – Telemetry & Operations
Decima International
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Analyze real-time telemetry alerts and operational datasets to validate incidents, identify anomalies, and assess operational impact.
- Differentiate true events from false positives, duplicate alerts, and known recurring conditions.
- Correlate trends, timestamps, logs, and event data to support severity assessment and operational decision-making.
- Prepare clear, data-backed incident summaries to support client and stakeholder response activities.
- Provide analytical context and data-driven insights to clients and external vendors during incident investigations.
- Track remediation actions, response timelines, and outcomes using structured operational data.
- Support escalation and prioritization decisions through evidence-based analysis. Communicate findings clearly and concisely to operations, service management, and project stakeholders.
- Identify recurring incident patterns, systemic operational risks, and vendor performance trends.
- Highlight gaps in telemetry coverage, data quality, alert logic, or monitoring effectiveness.
- Recommend opportunities for alert tuning, automation, and improved monitoring or reporting practices.
- Support continuous improvement initiatives by surfacing actionable insights from operational data.
- Maintain accurate, auditable records of analyses, incidents, and findings in approved client and company tools.
- Contribute analytical insights to improve runbooks, alert definitions, and operational standards.
- Support initiatives aimed at reducing Mean Time to Resolution (MTTR) and minimizing repeat incidents.
Requirements
- Bachelor’s degree in Data Analytics, Data Science, Computer Science, Engineering (Electrical, Mechanical, Computer, Network), Information Systems, Information Technology, or a related technical field.
- 10+ years of experience in a data analyst, operations analyst, or telemetry/monitoring-focused role.
- Hands-on experience working with time-series data, logs, alerts, or event-driven datasets.
- Strong analytical skills with the ability to interpret noisy, incomplete, or real-time data.
- Excellent documentation, written, and verbal communication skills.
- Ability to operate independently in fast-paced, incident-driven environments.
- Comfort working across vendors and cross-functional technical teams.
- Experience supporting data centers, infrastructure operations, NOC/SOC environments, or other critical systems (preferred).
- Familiarity with incident management, problem management, or operational analytics practices (preferred).
- Exposure to telemetry, observability, or monitoring platforms (preferred).
- Understanding of root cause analysis concepts and service management frameworks (e.g., ITIL) (preferred).
Benefits
- paid time off
- performance-based bonuses
- excellent medical, vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysistime-series dataincident managementproblem managementroot cause analysisoperational analyticsalert tuningdata-driven insightstelemetrymonitoring
Soft Skills
analytical skillscommunication skillsdocumentation skillsindependencecollaborationproblem-solvingattention to detailcritical thinkingadaptabilityorganizational skills
Certifications
Bachelor's degree in Data AnalyticsBachelor's degree in Data ScienceBachelor's degree in Computer ScienceBachelor's degree in EngineeringBachelor's degree in Information SystemsBachelor's degree in Information TechnologyITIL certificationdata analysis certificationanalytics certificationmonitoring certification