Account Manager

DealRoom

Account Manager managing customer portfolios at DealRoom. Focusing on renewals, customer satisfaction, and growth in a fast-paced FinTech environment.

Posted 6/5/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Own the renewal process for a portfolio of customers, proactively identifying risks and opportunities to maximize retention.
Build strong customer relationships and serve as a trusted partner throughout the customer lifecycle.
Conduct customer check-ins, business reviews, and value-driven conversations that increase adoption and customer satisfaction.
Identify expansion opportunities and collaborate with Customer Success leadership to drive growth.
Manage a high-volume portfolio through a combination of personalized outreach and scalable customer engagement programs.
Maintain accurate renewal forecasts, account data, and customer insights within Salesforce and other internal systems.
Develop expertise in DealRoom's platform, M&A workflows, and customer best practices.
Partner closely with Product, Solutions Delivery, and Revenue teams to advocate for customer needs and improve outcomes.
Contribute to the development of scalable playbooks, customer communications, automation initiatives, and operational improvements.

Requirements

What you’ll need

1-3 years of experience in a customer-facing role such as Customer Success, Account Management, Sales, Consulting, Customer Support, or Business Development.
You are highly organized and can effectively manage high volumes of work and multiple competing priorities.
You are comfortable owning business outcomes and being accountable for performance metrics.
You are an excellent communicator who can build trust and credibility with customers.
You are naturally curious and enjoy becoming an expert in new products, industries, and business challenges.
You are proactive, resourceful, and willing to figure things out when answers are not immediately available.
You enjoy improving processes and finding scalable solutions to recurring challenges.
You thrive in collaborative environments and value teamwork, accountability, and continuous learning.
Experience working in SaaS.
Exposure to customer renewals, retention, or account management.
Experience supporting business, finance, consulting, or project management professionals.
Familiarity with Salesforce or other CRM platforms.
Interest in M&A, Corporate Development, Private Equity, or Financial Technology.

Benefits

Comp & perks

Generous equity options
100% individual / 60% family insurance coverage
Competitive benefits including 401(k)+matching, Healthcare, Dental, and Vision plans
$500 Annual AI Stipend
Learning and Development Support
Boston-based hybrid model (T-T In Office / M & F WFH)
$300 Monthly Commute Stipend
DealRoom is committed to providing all team members a truly unique experience with the opportunity for involvement in all dimensions of running and growing our business.
Opportunity to work in a fast-moving, high-growth SaaS company
Company paid laptop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer renewalscustomer retentionaccount managementbusiness reviewscustomer engagementperformance metricsprocess improvementSaaSM&A workflowsautomation initiatives

Soft Skills

organizational skillscommunicationtrust buildingcuriosityproactivityresourcefulnessteamworkaccountabilitycontinuous learningrelationship building