DealRoom

Customer Marketing Specialist

DealRoom

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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About the role

  • Build and nurture strong, trust-based relationships with customers through consistent engagement.
  • Develop and manage programs that celebrate and recognize customers, ensuring they feel valued and supported as part of the DealRoom community.
  • Lead multiple customer marketing initiatives simultaneously, ensuring projects and campaigns are delivered on time and on budget.
  • Plan and execute in-person and virtual customer marketing events that deepen relationships and foster community among DealRoom customers.
  • Use AI tools to automate and scale workflows including milestone tracking, event follow-up, outreach, and content creation.
  • Partner with Brand, Sales, Product, and Customer Success to amplify customer stories across the right channels

Requirements

  • 1-2 years of experience in B2B SaaS marketing, customer marketing, or a related field
  • Warm, outgoing, and persistent — you build genuine rapport with customers that naturally leads to advocacy and participation
  • An exceptional communicator with strong written, verbal, and presentation skills who represents DealRoom professionally in every interaction
  • A project management pro who plans and executes with precision — nothing falls through the cracks
  • AI-fluent and proactive about finding efficiencies; you see automation as a competitive advantage
  • A collaborative team player who thrives working across Sales, Marketing, Product, and Customer Success
  • Scrappy and self-directed — you take ownership and don't wait for perfect direction
Benefits
  • Generous equity options
  • 100% individual / 60% family insurance coverage
  • Competitive benefits including 401(k) + matching, Healthcare, Dental, and Vision
  • $500 Annual AI Stipend
  • Learning & Development Support
  • $300 Monthly Commute Stipend
  • Company-paid laptop
  • Opportunity to work in a fast-moving, high-growth SaaS company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS marketingcustomer marketingproject managementautomationworkflow scalingevent planningcontent creationmilestone tracking
Soft Skills
relationship buildingcommunicationpresentation skillscollaborationself-directionownershippersistencerapport building