Systems Support and Maintenance Analyst, Level 2 (Mid) - Financial Sector
DB
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Diagnose and resolve system incidents, ensuring rapid service restoration.
- Participate in requirements analysis and implement improvements to existing systems.
- Collaborate with development teams to identify and fix application defects.
- Document technical processes and procedures, contributing to the team knowledge base.
- Perform system testing and functionality validation to ensure delivery quality.
- Provide training and support to internal users, promoting effective use of available tools.
Requirements
- Solid knowledge of Java and PL/SQL.
- Previous experience in systems support and maintenance, preferably in IT environments.
- Strong analytical skills and a proactive approach to problem solving.
- Commitment to meeting deadlines and delivering high-quality work.
- Experience in credit union environments or financial institutions.
- Familiarity with agile development methodologies.
- Experience with monitoring and incident management tools.
Benefits
- iFood voucher (meal allowance)
- Work-from-home allowance
- Health insurance
- Dental plan
- Birthday day off
- Life insurance
- Extended maternity and paternity leave
- Educational partnerships
- Alura (online learning)
- Clude
- TotalPass – health and wellness
- Flash Card
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaPL/SQLsystem testingfunctionality validationrequirements analysisapplication defect resolutionsystem incident diagnosisservice restorationprocess documentationimprovement implementation
Soft Skills
analytical skillsproblem solvingcommitment to deadlineshigh-quality workcollaborationtrainingsupportproactive approach