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DB

Systems Support and Maintenance Analyst, Level 2 (Mid) - Financial Sector

DB

Technical Support Analyst in a financial technology project with responsibilities in system maintenance and incident resolution. Collaborating with development teams for continuous improvement.

Posted 4/14/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
JavaSQL

About the role

Key responsibilities & impact
  • Diagnose and resolve system incidents, ensuring rapid service restoration.
  • Participate in requirements analysis and implement improvements to existing systems.
  • Collaborate with development teams to identify and fix application defects.
  • Document technical processes and procedures, contributing to the team knowledge base.
  • Perform system testing and functionality validation to ensure delivery quality.
  • Provide training and support to internal users, promoting effective use of available tools.

Requirements

What you’ll need
  • Solid knowledge of Java and PL/SQL.
  • Previous experience in systems support and maintenance, preferably in IT environments.
  • Strong analytical skills and a proactive approach to problem solving.
  • Commitment to meeting deadlines and delivering high-quality work.
  • Experience in credit union environments or financial institutions.
  • Familiarity with agile development methodologies.
  • Experience with monitoring and incident management tools.

Benefits

Comp & perks
  • iFood voucher (meal allowance)
  • Work-from-home allowance
  • Health insurance
  • Dental plan
  • Birthday day off
  • Life insurance
  • Extended maternity and paternity leave
  • Educational partnerships
  • Alura (online learning)
  • Clude
  • TotalPass – health and wellness
  • Flash Card

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaPL/SQLsystem testingfunctionality validationrequirements analysisapplication defect resolutionsystem incident diagnosisservice restorationprocess documentationimprovement implementation
Soft Skills
analytical skillsproblem solvingcommitment to deadlineshigh-quality workcollaborationtrainingsupportproactive approach