Client Success Engineer II – Basic Support

Dayforce

Client Success Engineer II responsible for diagnosing technical problems for healthcare AI platform. Collaborating across teams to provide client support and maintain documentation.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing technical issues and providing client support, with a strong focus on documentation and collaboration across teams. Proficient in SQL, cloud platforms, and ticketing systems, with a solid understanding of healthcare IT compliance standards.

Highest-signal resume keywords

Technical Client SupportSQL Database ToolsCloud Platforms (AWS, Azure, GCP)Ticketing Systems (Jira, Zendesk, Salesforce)Healthcare IT Compliance (HIPAA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLDatabase ToolsREST APIsCloud PlatformsTechnical Problem DiagnosisDocumentationKnowledge Base CreationMonitoring ToolsIssue InvestigationOn Call Support

Soft Skills

CommunicationCollaborationProblem SolvingCustomer Support

Tools & Technologies

AWSAzureGCPJiraZendeskSalesforceDatadogSplunkPagerDutyJira Service Manager

Industry Keywords

Healthcare ITHIPAA ComplianceHL7FHIRTCPA

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformSplunkSQL

About the role

Key responsibilities & impact

Diagnose and solve technical problems reported by customers or internal teams.
Communicate with customers via tickets, emails, and working session calls, guiding them through solutions and providing technical support.
Investigate the root cause of issues, document solutions, and create knowledge bases for future reference.
Monitor systems for potential issues and proactively address them to prevent downtime.
Collaborate with engineering, product management, and customer success to identify solutions and implement improvements, escalate issues and track defect fix delivery.
Maintain accurate and comprehensive documentation, knowledge base articles, and training materials.
Provide On call support in rotation with rest of the team members

Requirements

What you’ll need

Bachelor's degree in computer science, Information Technology, Engineering, or a related field — or equivalent practical experience
3-5 year experience in technical client Support.
1–2-year experience with SQL, database tools and REST APIs
Hands-on experience with cloud platforms (AWS, Azure, or GCP)
Familiarity with ticketing systems (e.g., Jira, Zendesk, Salesforce)
Nice to have: Familiarity with healthcare IT systems or HIPAA compliance is a plus
Nice to have: Exposure to monitoring tools (e.g., Datadog, Splunk, PagerDuty, Jira Service Manager)
Nice to have: Familiarity with HL7/FHIR standards, TCPA

Benefits

Comp & perks

Remote-First & Flexible PTO — work from wherever you're most productive
100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
401(k) + 4% Match — with financial advisors to help you plan
6 Weeks Parental Leave
Invest in You — 30-60-90 day plans and frequent training
Culture of Recognition — peer-to-peer bonuses & team celebrations