Client Success Engineer III – Advanced Support

Dayforce

Client Success Engineer III at mPulse specializing in technical depth for customer support cases. Focusing on healthcare technology solutions and mentoring junior engineers.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical client support and troubleshooting, with hands-on experience in cloud platforms and database technologies. Proficient in developing documentation and mentoring junior engineers while ensuring effective communication with customers and internal teams.

Highest-signal resume keywords

Technical Client SupportCloud Platforms (AWS, Azure, GCP)Database Technologies (SQL, Elasticsearch, PostgreSQL, MongoDB)Web Development Technologies (Java, Python, React)Monitoring Tools (Datadog, Splunk, Grafana)

ATS Keywords

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Hard Skills

Technical TroubleshootingCloud PlatformsDatabase TechnologiesWeb DevelopmentDocumentation Development

Soft Skills

CommunicationMentoringCollaboration

Tools & Technologies

JiraZendeskSalesforceBitBucketGitSVNPagerDutyJira Service Manager

Industry Keywords

Healthcare IT SystemsHIPAA ComplianceHL7FHIRTCP

Tech Stack

Tools & technologies

AWSAzureCloudElasticSearchGoogle Cloud PlatformGrafanaJavaKubernetesMongoDBMySQLOraclePHPPostgresPythonReactSplunkSQLSubversionTypeScript

About the role

Key responsibilities & impact

Diagnose and solve technical problems reported by customers or internal teams.
Communicate with customers via tickets, emails, and working session calls, guiding them through solutions and providing technical support.
Perform deep technical troubleshooting to investigate the root cause of issues, document solutions, and create knowledge bases for future reference.
Monitor systems for potential issues and proactively address them to prevent downtime
Collaborate with engineering, product management, and customer success to identify solutions and implement improvements, escalate issues and track defect fix delivery
Develop and maintain accurate and comprehensive documentation, knowledge base articles, and training materials.
Provide On call support in rotation with rest of the team members
Mentor junior engineers on the team.

Requirements

What you’ll need

Bachelor's degree in computer science, Information Technology, Engineering, or a related field — or equivalent practical experience
6-8 years' experience in technical client Support, technical product support
Hands-on experience with cloud platforms (AWS, Azure, or GCP)
4-6 years' Experience with any of these database technologies, such as SQL, Elasticsearch, Open Search, PostgreSQL or Kibana, mongoDB, Oracle , mySQL
Experience with web development technologies including Java, Pearl, PHP, Python, TypeScript, BitBucket, Git, SVN, React, Argo, K8S.
Working experience with monitoring tools (e.g., Datadog, Splunk, PagerDuty, Jira Service Manager, Grafana)
Familiarity with ticketing systems (e.g., Jira, Zendesk, Salesforce)
Nice to have: Familiarity with healthcare IT systems or HIPAA compliance is a plus
Nice to have: Familiarity with HL7/FHIR standards, TCP

Benefits

Comp & perks

100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
401(k) + 4% Match - with financial advisors to help you plan
6 Weeks Parental Leave
Invest in You - 30-60-90 day plans and frequent training
Culture of Recognition - peer-to-peer bonuses & team celebrations