Strategic Account Manager – Enterprise

Dayforce

Strategic Account Manager managing enterprise accounts for mPulse, a leader in healthcare conversational AI. Focused on client relationships and strategic outcomes with the largest health plans.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on enterprise account retention and growth strategies in the healthcare technology sector. Proven ability to engage with C-suite stakeholders and deliver executive-grade business reviews.

Highest-signal resume keywords

Account ManagementCustomer SuccessStrategic SalesHealthcare Industry KnowledgeExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningEBR DesignConsultative EngagementSaaS ExperienceContract Structure

Soft Skills

Relationship BuildingProactive Risk ManagementSynthesis of Client Insights

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Enterprise AccountsHealth PlansCMS ProgramsStarsHEDIS

About the role

Key responsibilities & impact

Serve as the primary, dedicated owner of a small Enterprise account portfolio. Be the single point of accountability for each client's experience with mPulse.
Build and hold relationships with director-level and above stakeholders. Earn time with C-suite stakeholders for strategic and renewal conversations.
Co-author and maintain Mutual Success Plans with each client. Drive measurable outcomes against shared goals.
Lead the design and delivery of executive-grade EBRs and QBRs. Frame value in client terms (Stars, member growth, total cost of care).
Develop and execute the multi-year strategy for each account — retention, expansion, contract structure, executive engagement.
Quarterback the mPulse team behind each account: Product, Implementation, Customer Success, Finance.
Identify and address risks proactively. Lead the renewal motion in partnership with the Manager / Senior Manager.
Synthesize client insights and bring them back to Product and Marketing in actionable form.

Requirements

What you’ll need

7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology.
Demonstrated track record of growing and retaining $1M+ ARR accounts.
Healthcare industry knowledge — health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS — strongly preferred.
Executive presence and credibility with senior client stakeholders.
Strong account planning, EBR design, and consultative engagement skills.
Bachelor's degree required.

Benefits

Comp & perks

Remote-First & Flexible PTO — work from wherever you're most productive
100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
401(k) + 4% Match — with financial advisors to help you plan
6 Weeks Parental Leave
Invest in You — 30-60-90 day plans and frequent training
Culture of Recognition — peer-to-peer bonuses & team celebrations