Client Success Analyst

Dayforce

Client Success Analyst overseeing application portfolios with a focus on delivering exceptional client service. Collaborating with internal teams to manage client priorities and solutions while maintaining high service standards.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and service delivery, with a strong ability to analyze and resolve client inquiries and issues. Proficient in process documentation and collaboration across functional areas to ensure effective client solutions.

Highest-signal resume keywords

Client Relationship ManagementLeadership ExperienceProblem ResolutionMS Office ProficiencySQL Querying

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationClient Inquiry ManagementRoot Cause AnalysisData AnalysisService Delivery Trends

Soft Skills

Client Service OrientationDynamic PrioritizationCommunication SkillsCollaboration

Tools & Technologies

MS WordMS ExcelMS PowerPointQuerying Tools

Industry Keywords

Healthcare PayersClient-Facing RoleBusiness ManagementCustomer Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Acts as a Subject Matter Expert (SME) for product, feature, and application standards.
Acts as the primary client contact for complex and challenging production applications with a focus on account and relationship management.
Leads and supports client-facing calls and meetings, including preparation and follow-up action items.
Defines and maintains process documentation along with the guidance of management.
Accountable for understanding and managing both short-term and long-term client priorities, inquiries, and requests.
Handles small to moderate application inquiries and investigations related business data issues and provides feedback to clients on root cause analysis.
Triages client inquiries, requests, and issues.
Coordinates strategic team towards a goal of delivering client solutions and reconciling client application issues.
Responsible for coordination and delivery of responses and communications to clients related to requests and/or concerns.
Input to client-facing scorecards and other external reporting deliverables.
Input to internal-facing scorecards and other internal reporting deliverables.
Collaborate with other internal functional areas in support of client deliverables.
Other duties as assigned.

Requirements

What you’ll need

BA/BS degree in Communications, Business Management, Technology or in a related field or equivalent experience.
5+ years of experience in a client/customer facing and leadership role.
Exemplary client service delivery approach.
Ability to resolve problems, identify service delivery trends, and potential system improvements.
Talent for dynamically prioritizing and adjusting to change and/or business growth with a client-focused orientation.
Strong background in a leadership capacity.
Strong competency with MS Office applications such as Word, Excel, PowerPoint, and similar tools.
Exceptional experience in gathering and interpreting customer experience information.
Experience in industry standard querying tools (SQL) preferred.
Previous experience working for or with healthcare payers preferred.

Benefits

Comp & perks

Remote-First & Flexible PTO — work from wherever you're most productive
100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
401(k) + 4% Match — with financial advisors to help you plan
6 Weeks Parental Leave
Invest in You — 30-60-90 day plans and frequent training
Culture of Recognition — peer-to-peer bonuses & team celebrations