Call Center Agent

Dayforce

Call Center Agent providing customer service for Velocity Vehicle Group. Handling inquiries, selling parts, and managing customer requests.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing inquiries, managing complaints, and fulfilling requests. Proficient in English and Spanish, with experience in call center environments and knowledge of mechanical parts and supplies.

Highest-signal resume keywords

Customer Service SkillsBilingual Proficiency (English and Spanish)Call Center ExperienceKnowledge of Mechanical PartsProficient in Computer Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical SkillsWord Processing SkillsOffice SkillsTransaction ProcessingOrder Fulfillment

Soft Skills

Excellent Communication SkillsProblem-Solving Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesUp-SellingCall LogsStandard Operating Procedures

About the role

Key responsibilities & impact

Answers customer calls
Provides customers with products and service information
Determines requirements by working with customers
Handles customers inquiries
Sells additional parts and services by recognizing opportunities to up-sell
Explains new features or information to customers
Manages and resolves customer complaints
Research required information using available resources
Fulfills customer requests
Completes transactions and process orders
Routes calls to appropriate resource if needed
Documents all call information according to standard operating procedures
Completes call logs

Requirements

What you’ll need

High school diploma or the equivalent
Knowledge of supplies, equipment and mechanical parts
Proficient in relevant computer applications
Required language proficiency in English and Spanish to effectively communicate with customers
Experience in call center or customer service environment
Clerical, word processing and/or office skills
Excellent customer service skills

Benefits

Comp & perks

401K with matching
Medical, Dental, and Vision coverage
Fantastic Culture
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities