Intake Coordinator

Dayforce

Intake Coordinator responsible for managing new referrals and insurance eligibility for home health services. Collaborating with clinicians and departments to ensure timely patient care in a hybrid work setup.

Posted 7/29/2026full-timeColorado Springs • Colorado • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare administration, including patient intake, insurance verification, and compliance with regulatory standards. Proficient in electronic health records (EHR) systems and data entry, with a strong focus on communication and coordination of care.

Highest-signal resume keywords

Healthcare Administration ExperienceInsurance VerificationElectronic Health Records (EHR) ProficiencyPatient Communication SkillsMedical Terminology Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInsurance Eligibility VerificationReferral TrackingRegulatory ComplianceProcess ImprovementDocumentation ManagementHealthcare Technology AdoptionWindows ProficiencyMicrosoft Word ProficiencyMicrosoft Excel Proficiency

Soft Skills

EmpathyProfessionalismCollaborationCommunication

Tools & Technologies

Referral Tracking ToolsElectronic Medical Records (EMR) Systems

Certifications & Qualifications

Associate’s Degree or Equivalent Experience

Industry Keywords

Home Health ServicesHIPAA CompliancePatient ConfidentialityHealthcare Environment

About the role

Key responsibilities & impact

Answers all incoming calls including but not limited to intake of new referrals, resumptions of care and readmissions for home health services. Directs other inquiries to the appropriate person or department.
Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and Medicaid.
Accurately data enter patient information into referral tracking tools and multiple EMR systems.
Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
Collaborates with internal clinicians to ensure timely adherence to patients care needs.
Works with multiple departments to ensure coordination of care.
Monitors referral portal regularly to ensure the timely review of new referrals and continued communication.
Serves as point of contact between clinical, intake and referral sources via e-mails and calls.
Reviews department for process improvement efforts.
Assists with managing the workload to ensure that referrals are handled in a timely manner.
Ensures issue resolution with referrals and referral sources.
Complete and manage all paperwork or supportive documentation.
Participate in departmental, clinical and company meetings as requested.
Participate in required training including, but not limited to, in-service and educational programs.
Adheres to HIPAA laws and maintains patient confidentiality at all times.
Performs other duties as assigned.

Requirements

What you’ll need

1+ years of experience working in a healthcare environment (home health experience is a major plus).
Hands-on experience navigating, verifying, and working with a variety of different insurance providers and plans.
High proficiency in adopting and using healthcare technology, electronic health records (EHR) systems, and data entry platforms.
A passionate, patient-first mindset with exceptional communication skills to handle high-volume interactions with empathy and professionalism.
Associate’s degree or equivalent in related work experience
1+ year experience in a healthcare administrative role
Knowledge of medical terminology
Proficiency in Windows environment, with emphasis on Word and Excel

Benefits

Comp & perks

We offer a competitive salary and a generous benefits package.
Flexible Schedules to fit your lifestyle.
Medical, Dental, and Vision Benefit
Mileage Reimbursement
401k with company match
Dayforce Wallet - a voluntary benefit that gives you access to earned pay,
Employee Assistance Program
Online CEU credits
Rewarding one-on-one care,
one-on-one mentoring and 24/7 clinical support
Excellent career growth opportunities