Call Center Foreman

Dayforce

Call Center Foreman overseeing remote customer service for several parking markets. Responsible for managing inquiries and operational support while ensuring compliance with service standards.

Posted 7/29/2026full-timeChicago • Illinois • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while efficiently managing inquiries and transactions in a call center environment. Proficient in using revenue control systems and ensuring compliance with PCI standards.

Highest-signal resume keywords

Customer ServiceRevenue Control SystemsPCI ComplianceCall Center EquipmentBasic Math Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Control SystemsBasic Math SkillsCall Center OperationsRemote Monitoring Technology

Soft Skills

Clear CommunicationProblem SolvingTeam Coordination

Tools & Technologies

MS WordMS ExcelInternet

Industry Keywords

Call CenterCustomer InquiriesOperational SuppliesFacility SecurityIncident Reports

About the role

Key responsibilities & impact

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers.
Responds clearly and efficiently to customer inquiries including monthly/daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations.
Uses a variety of revenue control systems based on location requirements.
Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
Operates and monitors facility security intercoms and surveillance monitors.
Maintains a clean work area at all times.
Occasionally is responsible for remotely processing parking fees and related transactions accurately.
Coordinates daily activities with Manager.
Acts as the liaison for all customer service inquiries, complaints, occurring during remote monitoring which may include incident reports and claims for the location. Reports/escalates any major issues to the facility manager as appropriate.
Required to meet compliance responsibilities with regard to PCI (Payment Card Industry).
Uses call center equipment and different revenue control systems to ensure a high service level.
Ensures all calls are answered and needs of customers are responded to in a timely manner.

Requirements

What you’ll need

At least 6 months of general work experience.
Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
Ability to speak to customers using phone/audio remote monitoring technology.
Computer literate, knowledge of MS Word, MS Excel and Internet.
Must submit your application for employment through www.interparkholdings.com.
Must have unrestricted authorization to work in US.
Must be at least 18 years of age.
Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.
Must be able to pass math test as part of the selection process.
Must possess hearing and vision faculties sufficient to perform essential functions.

Benefits

Comp & perks

401k
Employee Assistance Program (EAP)
Vacation/Sick Time
Medical, Dental, Vision
Pre-Tax Commuter Benefit