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Senior Director, Central Operations
DayforceSenior Director of Central Operations overseeing operational readiness and enterprise initiatives in a healthcare setting. Collaborating with field and corporate functions to ensure execution quality.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in Operations Services, with a focus on team development, operational readiness, and performance management. Possesses extensive experience in managing multi-site healthcare operations and translating data into actionable insights.
Highest-signal resume keywords
Operations LeadershipStrategic Initiative ManagementFinancial AcumenTeam DevelopmentCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementProject LeadershipData AnalysisKPI ManagementPerformance Management
Soft Skills
CoachingInfluencing StakeholdersDecision MakingJudgment
Tools & Technologies
DentrixPower BIExcelPowerPointEnterprise Reporting Tools
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationHealthcare ManagementOperationsFinanceAnalytics
Industry Keywords
Healthcare OperationsDental OperationsMulti-Site Service EnvironmentsOperational ReadinessBusiness Cases
About the role
Key responsibilities & impact- Lead the Operations Services team, including direct oversight of director-level and manager-level roles.
- Establish clear priorities, roles, decision rights, and performance expectations across the Operations Services function.
- Coach and develop team members to operate with high ownership and strong judgment.
- Ensure the team is focused on the highest-value operational priorities.
- Create a disciplined operating rhythm for the function.
- Serve as the senior point of accountability for Central Operations Services work quality.
- Own the enterprise operational readiness process for major corporate initiatives.
- Ensure initiatives are pressure-tested through an operational lens.
- Establish and enforce readiness standards for initiatives.
- Make go/no-go or delay recommendations to senior leadership.
- Lead the continued development and operationalization of the Affordable Way.
- Own the Operations Services reporting and insights agenda, ensuring clarity on performance trends and required actions.
- Collaborate cross-functionally to ensure alignment with clinic realities.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Healthcare Management, Operations, Finance, Analytics, or related field required; advanced degree preferred.
- 7+ years of progressive operations, strategy, analytics, project leadership, or multi-site healthcare/dental operations experience.
- Experience leading teams and influencing senior cross-functional stakeholders.
- Demonstrated ability to lead enterprise initiatives from strategy through field execution.
- Strong operational and financial acumen, with ability to translate data into practical action.
- Experience with executive reporting, business cases, KPI management, operational dashboards, and performance management routines.
- Experience with dental, healthcare, retail, field operations, or multi-site service environments preferred.
- Familiarity with Dentrix, Power BI, Excel, PowerPoint, and enterprise reporting tools preferred.
- Willingness and ability to travel as required.
Benefits
Comp & perks- Willingness and ability to travel as required.