AVP, Account Services

Dayforce

Manager overseeing Transfer Agent Operations Team, ensuring timely processing and interaction with clients. Responsible for developing associates, refining processes, and managing escalated situations.

Posted 7/28/2026full-timeRemote • Colorado, New York, Ohio • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing Transfer Agent Operations, ensuring compliance with SEC, NICSA, and FINRA regulations, and managing team performance through effective leadership and mentoring. Proficient in interpreting legal documents and fund prospectuses while maintaining strong client relationships.

Highest-signal resume keywords

Transfer Agent Operations ManagementClient Services ExperienceLeadership and Team DevelopmentSEC and FINRA ComplianceSeries 6 or 7 License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingWorkflow ManagementLegal Document InterpretationIRS Tax ReportingPerformance Appraisals

Soft Skills

Coaching and MentoringProblem ResolutionEffective CommunicationTeam CollaborationGoal Setting

Certifications & Qualifications

Series 6 LicenseSeries 7 License

Industry Keywords

Financial ServicesFund ProspectusesSEC RegulationsNICSA StandardsFINRA Regulations

About the role

Key responsibilities & impact

Oversees the Transfer Agent Operations Team, interacting with clients, financial representatives, vendors, and associates.
Ensures timely processing of all transactions through workflow management.
Interprets fund prospectuses and ensures accurate processing.
Develops detailed procedures and instructions for the processing team.
Authorizes processing exceptions per management guidelines.
Provides information and answers questions for fund family contacts.
Determines and interprets required legal documents for processing.
Ensures compliance with SEC, NICSA, and FINRA regulations.
Interprets IRS regulations for retirement plans and tax reporting.
Resolves and processes IRS Tax Levies.
Manages associates within the department including hiring, training, and developing associates, delegating work assignments, writing, and conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.
Conducts one-on-one and team meetings with associates to discuss new procedures, problems, and issues.
Establishes team and individual goals for the department.
Fosters performance of associates and the processes used by them; holds the associates accountable for their work.
Mentors associates through instruction, coaching, and real-time on-the-job experiences.
Maintains frequent contact with fund advisor executives and financial brokerage representatives.
Manages escalated situations with difficult callers or clients.
Collaborates with the Transfer Agency Operations Leadership Team to develop new procedures.
May perform other duties as required and assigned.

Requirements

What you’ll need

Bachelor’s degree in business administration or a related field.
6+ years of experience in client services or a related field.
1-2 years of management and leadership experience.
Experience within the financial services industry.
Series 6 or 7 license.
Equivalent education and experience will be considered.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dayforce Website LinkedIn All Job Openings 5001 - 10000 employees 🏢 Enterprise 👥 HR Tech ☁️ SaaS 💰 $1G Post-IPO Debt - Dayforce on 2024-03 Enterprise
HR Tech
SaaS Dayforce is a cloud-based human capital management (HCM) platform that provides workforce management, payroll, HR, talent management, time and attendance, scheduling, and benefits administration solutions. It integrates payroll and workforce management in a single application and is used by employers to manage employee lifecycle, payroll processing, compliance, and workforce analytics. AVP, Account Services Job not on LinkedIn 🔥 1 minute ago ⛰️ Colorado, Nebraska, +2 more states – Remote ⏰ Full Time 🔴 Lead 👔 Vice President Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Oversees the Transfer Agent Operations Team, interacting with clients, financial representatives, vendors, and associates.
Ensures timely processing of all transactions through workflow management.
Interprets fund prospectuses and ensures accurate processing.
Develops detailed procedures and instructions for the processing team.
Authorizes processing exceptions per management guidelines.
Provides information and answers questions for fund family contacts.
Determines and interprets required legal documents for processing.
Ensures compliance with SEC, NICSA, and FINRA regulations.
Interprets IRS regulations for retirement plans and tax reporting.
Resolves and processes IRS Tax Levies.
Manages associates within the department including hiring, training, and developing associates, delegating work assignments, writing, and conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.
Conducts one-on-one and team meetings with associates to discuss new procedures, problems, and issues.
Establishes team and individual goals for the department.
Fosters performance of associates and the processes used by them; holds the associates accountable for their work.
Mentors associates through instruction, coaching, and real-time on-the-job experiences.
Maintains frequent contact with fund advisor executives and financial brokerage representatives.
Manages escalated situations with difficult callers or clients.
Collaborates with the Transfer Agency Operations Leadership Team to develop new procedures.
May perform other duties as required and assigned. 🎯 Requirements
Bachelor’s degree in business administration or a related field.
6+ years of experience in client services or a related field.
1-2 years of management and leadership experience.
Experience within the financial services industry.
Series 6 or 7 license.
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