Life Operations Escalations Analyst

Dayforce

Life Operations Escalations Analyst at a growing insurance company resolving complex life service issues and driving service quality improvements.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing life escalations end-to-end, ensuring timely resolution and adherence to SLA commitments while fostering positive customer experiences. Proficient in root-cause analysis, data evaluation, and process improvement within the financial services and life insurance sectors.

Highest-signal resume keywords

Life Escalations ManagementRoot-Cause AnalysisData Evaluation and ReportingTPA Provider CollaborationLife Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementData AnalysisSLA AdherenceIncident AnalysisQuality Assurance

Soft Skills

Critical ThinkingProblem SolvingCommunicationInitiativeAccountability

Industry Keywords

Financial ServicesLife InsuranceLife ProductsOperational OversightCustomer Experience

About the role

Key responsibilities & impact

Own Life Escalations End‑to‑End
Manage all incoming life escalations across post‑issue servicing —from initial acknowledgment through final resolution
Take full ownership of escalated cases, ensuring timely, accurate responses that meet SLA commitments while delivering a positive customer experience
Provide consistent status updates and follow‑through to ensure issues are resolved completely and effectively
Partner Across the Business & with Our TPA
Work closely with our TPA escalations team to resolve complex issues, address system complications, and ensure timely action on open items
Partner with operational teams, product, compliance, marketing, and key vendor partners to drive alignment and resolution
Support the Operational TPA Oversight Manager by assisting with incident analysis and prioritization of escalated work and projects
Drive Quality, Oversight & Continuous Improvement
Perform root‑cause analysis on escalations to identify trends, systemic issues, and long‑term solutions
Assist with QA analysis of post‑issue service requests to confirm SLA adherence and quality processing by the TPA
Support oversight, reporting, and continuous improvement initiatives by leveraging data to provide actionable insights and recommendations
Communicate with Professionalism & Impact
Act as a trusted point of contact for escalated matters, communicating clearly and professionally with agents, distributors, customers, vendors, and internal stakeholders
Apply strong critical‑thinking and problem‑solving skills to navigate complex scenarios in a fast‑paced, evolving environment
Demonstrate initiative, accountability, and sound judgment while working independently and collaboratively

Requirements

What you’ll need

1-3 years of experience in financial services and life insurance strongly preferred
Prior experience working directly with a TPA provider
Demonstrated knowledge of life operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions
Knowledge of life products; fixed, indexed and variable.
Experience analyzing, measuring, and evaluating data through reporting.
Excellent verbal and written communication skills, at all levels of the organization.

Benefits

Comp & perks

A competitive benefits package including comprehensive medical, dental, and vision coverage
an HSA and 401(k) company match
paid time off
employer-paid life and disability insurance
Remote/hybrid work arrangement