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Account Manager – Customer Experience
DayforceAccount Manager responsible for managing customer orders and relationships in a hybrid environment. Overseeing logistics and maintaining documentation for seamless service delivery.
Posted 7/27/2026full-timeLancaster • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Review and validate purchase orders for accuracy and completeness
- Enter and manage orders (customer, internal, sample, claims, NPD) in ERP (Epicor or similar)
- Verify pricing, manufacturing yields, and order details
- Process order changes, payments, credits, and ensure on-time shipment
- Maintain documentation including POs, order confirmations, and acknowledgments
- Deliver exceptional, responsive customer service across all channels
- Build strong, long-term customer relationships and act as the account owner
- Proactively resolve issues and recommend solutions with minimal oversight
- Guide customers through products, documentation, and resources
- Prepare quotes and Pro Forma invoices in collaboration with Sales
- Manage freight quoting and resolve billing discrepancies
- Coordinate custom/logo quotes with internal or external partners
- Manage lead times, expedite requests, and delivery timelines
- Coordinate with production, shipping, and quality teams to resolve issues
- Process RMAs, claims, and delivery issues efficiently
- Onboard new customers (account setup, portals, payment/credit terms)
- Maintain accurate customer data and account notes in ERP
- Capture project and market data for reporting
- Partner with Sales, Production, QA, and Technical teams
- Develop a strong understanding of the full production lifecycle
- Provide guidance on product selection, installation, and accessories
- Provide backup coverage for team members during peak periods or absences
Requirements
What you’ll need- Associate’s degree or equivalent experience
- 5+ years in customer service, sales support, or account management
- ERP/CRM experience (Epicor strongly preferred)
- Experience in manufacturing, construction, or project-based environments preferred
- Strong Microsoft Office skills and typing proficiency (40+ WPM)
- Strong math and analytical skills
Benefits
Comp & perks- Flexibility with hybrid or remote work options