Operations Specialist

Dayforce

Operations Specialist handling all functions related to Summons and Complaint in Foreclosure action. Assisting Surrogates Attorney with pleadings, hearings, and client correspondence.

Posted 7/27/2026full-timeRemote • Florida • 🇨🇦 Canada, 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing foreclosure processes, including drafting and filing pleadings, scheduling hearings, and ensuring compliance with court requirements. Proficient in utilizing case management systems and providing exceptional customer service throughout the legal process.

Highest-signal resume keywords

Foreclosure ExperiencePleading DraftingCase Management SystemsCustomer ServiceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pleading FilingTLO SearchesRequest for Judicial InterventionService VerificationDocument Preparation

Soft Skills

Self-ManagementCommunicationCollaboration

Tools & Technologies

E-PortalClient Management SystemsMicrosoft Excel

Industry Keywords

Surrogate Court ProceedingsNew York ForeclosureLegal CorrespondencePublication OrdersFee Approval

Tech Stack

Tools & technologies

ETLSQL

About the role

Key responsibilities & impact

Responsible for all functions related to Service, initiation through completion, of the Summons and Complaint in the Foreclosure action.
Assisting the Surrogates Attorney, which includes but is not limited to tasks such as drafting and filing pleadings for surrogates/probate cases, orders of publication, orders to extend time to serve, and other pleadings as assigned.
Responsible for scheduling hearings, working cohesively with process servers to ensure timely service and obtain documents, obtaining quotes for publication cost, corresponding with court appointed representatives, and preparing attorneys for surrogate court proceedings.
Corresponding with clients, courts, various outside counsels, and venders related to the specified pleadings.
Verifying that service is properly completed on first legal and amended complaints.
Completing TLO searches to determine serviceable addresses.
Preparing and filing of Request for Judicial Intervention.
Registering property with New York City Department of Housing Preservation and Development.
Updating the clients accordingly using the appropriate client system.
Requesting Fee Approval.
Filing of pleadings (E-Portal or via physical email).
Completing and updating service releases.
Receiving pleading requests in the client system, email, and by phone.
Adding the request to workload reports, and populating proper fields in the firm’s case management system as well as the client’s case management system.
Following up on any outstanding or aged requests.
Self-managing daily workloads and ensuring completion of tasks in a timely manner.
Receiving client, borrower, court, and prior counsel calls regarding specific pleadings.
Ensuring all pleadings prepared are parallel with client requirements.
Providing excellent customer service.
Assisting with other duties and special projects as needed.

Requirements

What you’ll need

Bachelor’s Degree Preferred
Minimum 1-2 years of foreclosure experience; 2+ years preferred. Experience with New York Foreclosure preferred
Basic knowledge of Microsoft Office (including Microsoft Excel) preferred, prior experience in foreclosure processing client systems preferred, previous law firm or loan processing experience preferred.
Ability to type quickly and accurately, and proficiency with technology is a must.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities