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Operations Assistant – Clinical Operations
Daybreak HealthOperations Assistant supporting clinicians at Daybreak Health by managing patient referrals and documentation. This role involves meticulous attention to detail and process adherence in a remote setting.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data entrydata auditingdata trackingdata reportingsession schedulingconsent document managementsystem hygiene
Soft Skills
attention to detailclear written communicationself-directedability to follow processesproblem-solving
Tools & Technologies
EHR systemsGoogle Sheetsdata management systems
Industry Keywords
patient referralsclinician availabilityhealthcare schedulingonboarding process
About the role
Key responsibilities & impact- Receive and log new patient referrals into all Daybreak systems
- Schedule the patient's first session in the EHR in coordination with the assigned clinician's availability
- Track referral status through the intake process, flagging delays or incomplete referrals
- Ensure no referral falls through the cracks between receipt and first session
- Initiate and track the collection of required consent documents for new patients
- Confirm receipt and completeness of consent documents prior to first session
- Follow up on outstanding consents and escalate when documents are overdue
- Enter and maintain clinician availability slots on a daily and weekly basis
- Audit data for accuracy, flagging discrepancies between scheduled availability and actual capacity
- Track clinician utilization progress through the four-week onboarding period using the ramp dashboard and source systems
- Identify and escalate at-risk clinicians based on slot entry and session completion data
- Monitor scheduled sessions and confirm data completeness
- Identify gaps or anomalies in session records and escalate accordingly
- Cross-reference EHR data with session reports to ensure consistency
- Support backend system setup for clinicians
- Maintain accurate records
- Support weekly and monthly data pulls and reporting
- Assist with ad hoc data entry, cleanup, and system hygiene tasks as directed
Requirements
What you’ll need- Strong attention to detail. You catch errors before they move downstream.
- Comfort working in multiple software systems at the same time
- Ability to follow detailed processes and flag when something doesn't look right
- Clear written communication, especially when escalating issues
- Self-directed. You don't need to be micromanaged, but you ask questions early when something is unclear.
- No specific healthcare or technical background required. We'll train you on every system.
- Prior experience in data entry, administrative, or operations roles (Nice to Have)
- Familiarity with EHR systems or healthcare scheduling platforms (Nice to Have)
- Experience with Google Sheets (Nice to Have)
Benefits
Comp & perks- This position is not benefit eligible.