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Operations Assistant – Clinical Operations
Daybreak HealthOperations Assistant supporting clinicians at Daybreak Health by managing patient referrals and documentation. This role involves meticulous attention to detail and process adherence in a remote setting.
About the role
Key responsibilities & impact- Receive and log new patient referrals into all Daybreak systems
- Schedule the patient's first session in the EHR in coordination with the assigned clinician's availability
- Track referral status through the intake process, flagging delays or incomplete referrals
- Ensure no referral falls through the cracks between receipt and first session
- Initiate and track the collection of required consent documents for new patients
- Confirm receipt and completeness of consent documents prior to first session
- Follow up on outstanding consents and escalate when documents are overdue
- Enter and maintain clinician availability slots on a daily and weekly basis
- Audit data for accuracy, flagging discrepancies between scheduled availability and actual capacity
- Track clinician utilization progress through the four-week onboarding period using the ramp dashboard and source systems
- Identify and escalate at-risk clinicians based on slot entry and session completion data
- Monitor scheduled sessions and confirm data completeness
- Identify gaps or anomalies in session records and escalate accordingly
- Cross-reference EHR data with session reports to ensure consistency
- Support backend system setup for clinicians
- Maintain accurate records
- Support weekly and monthly data pulls and reporting
- Assist with ad hoc data entry, cleanup, and system hygiene tasks as directed
Requirements
What you’ll need- Strong attention to detail. You catch errors before they move downstream.
- Comfort working in multiple software systems at the same time
- Ability to follow detailed processes and flag when something doesn't look right
- Clear written communication, especially when escalating issues
- Self-directed. You don't need to be micromanaged, but you ask questions early when something is unclear.
- No specific healthcare or technical background required. We'll train you on every system.
- Prior experience in data entry, administrative, or operations roles (Nice to Have)
- Familiarity with EHR systems or healthcare scheduling platforms (Nice to Have)
- Experience with Google Sheets (Nice to Have)
Benefits
Comp & perks- This position is not benefit eligible.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydata auditingdata trackingdata reportingsession schedulingconsent document managementsystem hygiene
Soft Skills
attention to detailclear written communicationself-directedability to follow processesproblem-solving