Senior Manager, Sales Operations
Day One Biopharmaceuticals
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $180,000 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Develop, automate, and maintain dashboards and reporting Applications for field sales leadership and field teams.
- Provide actionable insights on field performance, geographic trends, physician and account level analytics, and patient enrollment dynamics.
- Provide regular leadership updates in sales performance and IC rankings.
- Partner with field advisory teams to evaluate and enhance reporting deliverables.
- Partner with Commercial Operations and Sales Leadership to support patient identification strategies using claims data, EMR data, specialty pharmacy data, and other rare-disease data assets.
- Create territory-level patient opportunity assessments and support field deployment of targeting tools.
- Design, manage, and administer incentive compensation plans and contests for field teams, ensuring fairness, motivation, and alignment with strategic objectives.
- Partner with Field Advisory teams to develop and create advocacy with IC plans.
- Model IC scenarios, process quarterly IC validation, manage payouts, and ensure compliance with policies and legal guidelines.
- Partner closely with IC Steering Committee to ensure alignment on plan performance and communication.
- Generate insights at the healthcare provider (HCP), institution, and network level to guide targeting, segmentation, pull-through and account planning.
- Translate complex data trends into actionable recommendations for field leadership.
- Monitor customer behavior, adoption patterns, and market dynamics.
- Serve as commercial business owner for the CRM (e.g., Veeva), ensuring field usability, data integrity, and continuous enhancement.
- Translate field requirements into CRM configurations, workflows, and reporting improvements.
- Train, support, and develop CRM best practices across the field team.
- Collaborate closely with Sales, Marketing, Market Access, Data Management and IT teams to align operational processes and data strategy.
- Serve as a thought partner to sales leadership on execution strategy, performance diagnostics, and field enablement.
- Support launch readiness activities, process buildout, and ongoing commercial evolution.
Requirements
- Bachelor’s degree in Business, Analytics, Life Sciences, or related field; advanced degree a plus.
- 5–7+ years of experience in pharmaceutical/biotech Sales Operations and/or Commercial Analytics.
- Strong analytical and quantitative skills with proficiency in Excel, BI tools (DOMO, Tableau, Power BI, Qlik, etc.), and CRM systems (Veeva preferred).
- Experience supporting field sales teams and collaborating directly with field leadership.
- Demonstrated ability to synthesize complex data into clear insights and recommendations.
- Solid understanding of U.S. pharmaceutical data sets (e.g., claims, specialty pharmacy, HUB, distribution).
- Strong project management, communication, and stakeholder engagement skills.
- Experience in rare disease, oncology, or small-volume/high-complexity product environments.
- Comfortable working in a fast-paced, build-as-you-go environment associated with emerging biotech.
- Familiarity with patient-finding methodologies and advanced targeting analytics.
- Prior experience managing or administering incentive compensation programs.
Benefits
- Please visit https://www.dayonebio.com/benefits to see our competitive benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreporting applicationsincentive compensation managementpatient opportunity assessmentsdata synthesisproject managementquantitative analysisCRM configurationdashboard developmentadvanced targeting analytics
Soft skills
communicationstakeholder engagementcollaborationleadershipanalytical thinkingproblem-solvingadaptabilitytrainingsupportstrategic thinking