Dawonia

IT Infrastructure Consultant – Focus on IT Service Desk and Workplace Services

Dawonia

part-time

Posted on:

Location Type: Hybrid

Location: München • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

TCP/IP

About the role

  • Active participation in our IT Service Desk team providing 1st- and 2nd-level support
  • Central point of contact for our employees for all IT-related questions regarding the digital workplace
  • Issue, administration and lifecycle management of IT equipment (clients/workstations, mobile devices, accessories)
  • Management of the leased printer fleet, including coordination and oversight of external service providers
  • Delivery of end-user training on Microsoft 365, collaboration tools and mobile devices
  • Participation in the planning, design and implementation of modern IT infrastructure and workplace solutions
  • Optional: Support in network operations and documentation (LAN / WAN / WLAN)

Requirements

  • Completed IT-specific training (e.g., Fachinformatiker / IT specialist) or an equivalent qualification
  • Initial practical experience in IT support (1st/2nd level) and in service-oriented IT environments
  • Confident handling of Windows client systems and common enterprise software
  • Ideally: experience with printer and print server operations
  • Basic networking knowledge (TCP/IP, LAN/WLAN) is desirable
  • Strong service and customer orientation, team spirit and an independent, structured working style
  • Very good German and good English skills, both written and spoken
Benefits
  • Challenging and engaging tasks for people who enjoy taking on challenges
  • A future-proof role in a highly skilled, modern working environment with many specialists
  • Attractive remuneration with flexible workplace and working-time arrangements (partial remote work possible)
  • Generous annual leave of 30 days; additionally, employees have days off at Christmas and New Year’s Eve
  • Employer-funded supplemental health insurance and an excellent company pension scheme
  • After the probationary period, the possibility to apply for a Dawonia apartment
  • Dawonia Academy for professional and technical development
  • Employee offers as part of corporate health management, e.g., JobRad (bicycle leasing)
  • A range of Voiio offerings for work–life balance, e.g., virtual childcare
  • Corporate benefits in the form of various employee/company discounts
  • Exciting employee events, such as Dawonia "Thank You" Day, Architektour, Christmas party and summer festival
  • SUSTAINABILITY is a key priority for us!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT support1st-level support2nd-level supportWindows client systemsMicrosoft 365collaboration toolsprinter operationsprint server operationsnetworking knowledgeTCP/IP
Soft skills
service orientationcustomer orientationteam spiritindependent workingstructured working style
Certifications
IT specialistFachinformatiker