Supervisor, Liability Claims

Davies

Liability Claims Supervisor leading commercial and personal lines adjusting teams for Canada’s largest privately owned insurance services provider. Managing KPIs, quality, escalations, and staff development.

Posted 8/17/2026full-timeRemote • 🇨🇦 CanadaSeniorLead💰 CA$80,300 - CA$111,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing adjusting teams and ensuring quality customer service while meeting production and financial targets. Proficient in training, mentoring, and leading staff within the claims adjusting domain, with a strong focus on performance management and operational excellence.

Highest-signal resume keywords

CIP DesignationClaims Adjusting ExperienceLeadership and MentoringKPI ManagementAdjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingQuality AssuranceKPI AnalysisMicrosoft Office SuiteClient Claims Systems

Soft Skills

Strong Communication SkillsOrganizational SkillsInterpersonal SkillsConflict ResolutionCustomer Service Orientation

Certifications & Qualifications

CIP DesignationAdjuster License

Industry Keywords

Personal LinesCommercial LiabilityPerformance ManagementService Level AgreementsTraining and Development

About the role

Key responsibilities & impact

Manage the day-to-day Adjusting Team composed of Liability desktop adjusters
Lead and manage staff within the National Accounts business division
Ensure quality and customer service excellence
Support training, development, and technical needs
Manage production and quality targets to support department goals
Meet or exceed service level agreements for Commercial Clients
Create a high-performance work environment
Support financial and production targets through KPIs including abeyance, cycle time, adjuster billings, claims response times, and interim and final billings
Complete quality assurance reviews
Review operational dashboard KPI targets weekly
Handle escalated complaints and ensure resolution
Provide leadership, guidance, and mentoring to direct reports
Act in a consultative and advisory capacity on claims matters and technical issues
Meet individually with adjusters for approval of denials and settlements above their authority
Participate in recruitment, selection, and performance management of staff

Requirements

What you’ll need

University degree or combination of education and equivalent business experience
CIP Designation or working towards completion, with relevant CIP courses needed for Adjuster license qualification
Minimum 7 years’ experience in Personal Lines and Commercial Liability claims adjusting
Prior supervisory experience is an asset
Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec, or able to obtain those licenses
Strong communication skills, including listening, interviewing, and negotiating
Ability to flex communication style appropriately to the audience
Demonstrated organizational skills and ability to prioritize and manage conflicting priorities
Demonstrated leadership in training and mentoring junior staff and creating career paths
Strong computer skills, including Microsoft Office Suite
Ability to learn new technical systems, including client claims systems
Proactive and positive customer-service approach
Strong interpersonal skills for handling conflict and difficult situations
Bilingualism is an asset

Benefits

Comp & perks

Education fee reimbursement
Mentorship programs
Flex-benefit health and dental plan
Experienced local claims support
Centralized after-hours support
Dictation services
Career growth opportunities
Remote and hybrid work opportunities
E-flex Benefits Program
Wellness Programs
Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
Training and Career Development Opportunities
Employee Referral Bonuses
Employee Recognition Program
Employee Perks, including vendor discount programs
Reimbursement for Adjusting Licenses and Dues
Financial incentives for high performance