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Membership Support Advisor
David Lloyd ClubsMember Support Advisor handling membership queries for David Lloyd Leisure, Europe’s leading premium health and wellness group. Providing accurate support via chat, telephone, and email from the Heston hub.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills and the ability to handle member queries efficiently through various communication channels. Proven experience in a fast-paced call center environment with a strong drive to meet targets.
Highest-signal resume keywords
Customer Service SkillsOutbound Calling ExperienceCall Centre ExperienceExcellent Communication SkillsOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResilienceAbility to Thrive in Fast-Paced EnvironmentTeam Collaboration
Industry Keywords
Membership QueriesMember EngagementHeston David Lloyd ClubOffice-Based WorkTimely Processing
About the role
Key responsibilities & impact- Handle member queries and requests received via Chat, Telephone, and Email
- Process membership queries in a timely, accurate, and efficient manner
- Actively engage with members to provide the best possible quality and service
- Work as part of a team at the Heston David Lloyd Club membership hub
- Provide outstanding service and support to members
Requirements
What you’ll need- Experience in outbound calling and handling customer queries is essential
- Previous experience in a call centre environment would be desirable
- Exceptional customer service skills
- A drive to hit targets
- Resilience and ability to thrive in a fast-paced environment
- Excellent communication and organisation skills
- Within a reasonable commuting distance of the hub
- Able to work fully office-based at the Heston membership hub
- Availability for working hours of either 9:00–17:00 or 10:00–18:00
Benefits
Comp & perks- Free Club Membership for you and your family
- 50% Discount on food and drinks
- Discounts on Swimming, Tennis Lessons, and Personal Training
- Opportunities for Career Advancement through internal training and development
- Wagestream App: Get paid on demand
- Access to our Benefits Suite