Datarails

FP&A Integration Specialist

Datarails

full-time

Posted on:

Location: 🇨🇦 Canada

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Job Level

JuniorMid-Level

Tech Stack

ERPJavaScriptPythonSQL

About the role

  • Work as part of the customer success team to deliver data integrations into Datarails' product
  • Lead the data integration parts of the solution across many customers and technologies
  • Work closely with R&D on new integrations and improvements to existing integrations
  • Support and assist the product support team on integration-related issues
  • Lead customer calls, troubleshoot complex integration/configuration issues, and influence cross-functional action
  • Turn customer insights into product improvements by spotting patterns and advocating fixes

Requirements

  • 2–4 years supporting ERP/CRM or financial integrations, or in B2B SaaS/iPaaS support/solutions
  • Track record resolving complex sync/config issues in ERPs like NetSuite, Sage Intacct, Salesforce, QuickBooks (Online/Desktop), or Xero
  • 1–3+ years of middleware experience with tools like Workato, TIBCO Scribe, MuleSoft or similar platforms
  • Ability to turn customer insights into product improvements; spot patterns, advocate fixes, and drive change
  • Strong decision-making skills under uncertainty
  • Clear, confident communicator; able to explain technical behavior to any audience
  • Experience using support tools (Zendesk, Postman, JIRA, Salesforce) and collaborating with Product, Sales, and Engineering
  • Basic knowledge of APIs, file formats (CSV, JSON), and accounting integrations
  • Curious, adaptable, and customer-focused mindset
  • Willing to lead customer calls and influence cross-functional action
  • Exposure to SFTP, SQL, and interpreting JSON/API payloads
  • No sponsorship or relocation assistance is available
  • Position open to candidates in the Eastern time zone
  • Nice to haves:
  • Workato Expertise/Certifications
  • Hands-on Zendesk experience (macros, triggers, custom objects)
  • Scripting skills (Python, JavaScript) for handling large data sets
  • Familiarity with ODBC SQL servers, query writing, or DB user setup
  • Background in FinTech, accounting, or HR software
  • Experience delivering technical training or enablement
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